Reporting more details for Asterisk

Asterisk Asterisk Support
1

Hello,

We need as reporting the total of time when the user was passed in the IVR, in the queue, and the time for communication. So for one call, there are 3 lignes

1-timeStart - timeEnd in IVR
2-timeStart -TimeEnd in queue
3-TimeStart -TimeEnd of communication of the agents

Other the CDR of asterisk,it is not enough
Does someone have an idea how to build it, may be I have to use ARI for that or ?

Thanks a lot

2

Use ResetCDR, to create multiple CDRs (or ForkCDR, but I never got that to work).

Or use Channel Event Logging, possibly with custom events.

Or monitor standard events using AMI.

I see no relevance of ARI here.

4

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