I posted the following before:
“Can someone direct me to documentation that might give me a better understanding of configuring a Polycom IP 650 with a Polycom IP BEM add on module as a receptionist phone. In their current scenario with the Toshiba system, the receptionist uses the reception phone and sidebox to determine if a particular extension is busy and to do one button transfers to an extension if it’s not busy. Don’t know if that’s possible with an Asterisk system. Thanks in advance for your replies and assistance.”
I received no replies. Should I interpret that as indicating that this simply can’t be done within Asterisk? I will post this on the Polycom forums as well but am wondering – again – if this is simply something that can’t be done with Asterisk. Or if there is someone who has done this or something similar, we are more than willing to pay for educating us on how to do it.
If it can’t be done, it would seem a serious limitation.
Or, are there better solutions already out there such as a software driven attendant console similar to what is available for Cisco VoIP? If so, we would certainly entertain looking at something of that nature.