We are transitioning from a Samsung version 1 series to Asterisk, but our only holdback is our receptionist. He is used to the Samsung telephone that he has with our current system, but of course this will not be going with us.
We have tried to get him to try the flash operator panel, but he is very particular and is fighting it all the way. So, before we just buckle down and tell him that he has to use it, we are trying to make him happy.
Does anyone have any suggestions about a phone that can handle around 30 extensions, including knowing whether or not the people on the other end of those extensions are on the phone or not? Searching the previous posts, I came across a Polycom phone that has the attendant consoles, but that has a limitation of 7 people when it comes to knowing who is busy on a call.
polycom.com/products_service … 72,00.html
Also, we have been working to get supervised transfers going, but there seems to be some problems with this too. So, if there are any phones that can somehow handle this on their own, that would help also.
Any help would be appreciated.