I’ve created a queue with the values below;
timeout: 30
breakoutfrequency: 15
breakoutrecordingid: 12
ridbreakout: 21
rtypebreakout: menu
I want to make the scenario works like this; Caller calls to queue and waits for connect to an extension but, If caller couldn’t connect to an extension after 15 seconds (breakoutfrequency), an announcement will play and if caller press the 1, it will redirect to IVR which decided up on the config.
The breakout scenario works but caller is not has to wait 15 seconds. If callers presses 1 immediately, caller is redirecting to IVR. I want to make caller has to wait until breakoutfrequency is passed.
I’ve tried to create a timeoutpriority field in database and set the value conf but, It didn’t worked. I’ve also tried this with app value and it didn’t worked too.