RealTime Queue - ANSWEREDTIME

Hi all,

I am in the middle of implementing the dial plan with ASTERISK REALTIME QUEUE for a call center project. I’m calling the queue cmd by using the QUEUE(${EXTEN}. I have no problem implementing that.

However, while I try to get the talk time for each queue call with ${ANSWEREDTIME}, it does not return anything to me on hangups.

I wonder if there is a way to get the talk time for each queue call.

Thank you.

does anyone know???

you can see queue log file

Thanks,
one more thing, I wonder if anyone try to use the Asterisk Realtime Queue command with SIP users that is across server.

Will Realtime Queue recognize the regserver field in the sip_buddies/sip user table?