I don’t fully understand the timeout and retry value for a queue!
Will it stil work if I change the timeout from 15 to 0 when I uses ringall strategy?
[code][DB table queues]
[code][DB table queue_member]
What I want is that the phone should not stop ringing as long as someboddy is in the queue.
If they hangup the phone, they will will leave the queue and the phone stop ringing!
As it is now it is ringing, no ringing, ringing, no …
Some times the agents is answering the call from the queue and the only thing they hear is a beeping tone!
I think this is after the 15sec timeout and before the retry 5sec.
If they now hangup and wait a little the phone will then ring again and they can take the call!