QUEUESTATUS for Abandoned Call

Asterisk Asterisk Support
1

I am looking for a way to have Queue() return to my dialplan with QUEUESTATUS set to something that will indicate the call was abandoned (example):

Queue(${queuename},tk);

switch(${QUEUESTATUS}) {
case ABANDONED:
NoOp(Handle the abandoned call);
break;
}

I cannot find any mechanism where I can implement something like this.

Thank you.

1 Like
2

If the call is abandonded, there is no channel on which to run follow-on dialplan.

That’s not entirely true, as there is a general mechanism, the “h” extension, that allows you to run limited dialplan code on a hungup channel.

3

You are so right. A “catch h {}” in my macro is exactly what I need.

Thank you for bringing the obvious to focus.

4

Ok, I still need help…

When the h context is entered, I cannot find a way to determine if the call was abandoned or if the
call was actually handled by an agent.

Are you aware of a variable or something else I can test to know the actual outcome of the call?

Thanks again.

5

TryExec just might allow you to do it, i.e. it may fall through if the calling channel is still up.