Iam using asterisk 11 for my call center. I made a queue having two agents (1000 and 2000).The agents being added to queue as Local.The ringinuse/ skipbusyagents in queue is not working in queue.The on call extension also get incoming calls.The asterisk is not skipping the busy agent.
queuedial is the context in extensions.conf and dial plan goes further to agi and dial application.
I have tried with skipbusyagents and ringinuse both not working. But when agents are added like down these, ringinuse were working fine.
I dont know whether this is the problem with Local member…how to make ring in use work???
sorry If I am asking anything wrong. Is there any way that I can get this ringinuse = no behaviour in Queue while using local channel.Or is there any alternate way for getting control from inside the Queue to Dialplan other than Local/.
[quote=“david55”]There is no such option as skipbusyagents in Asterisk 11.
Local channels don’t propagate device states.[/quote]
Enables/disables call counters. This must be enabled for Asterisk to be able to provide state information for SIP devices. This option may be set either in the [general] section or in peer-specific sections of sip.conf.