I’ve been having some issue when agents is putting the caller on Hold. First, when agent is engage on a call in a queue, then put the customer on hold, there are times that when they unhold, the call ends. But when I check on active channels, the call is still there. What I do is issue a “channel request hangup” to hangup the call properly. I tried to replicate the issue but no success. This happens in random, some agents experience it and some dont.
Second, this just happened today. When the agent logged in, SIP state is (on Hold) even without taking any call yet.
ex. SIP/5555 (dynamic) (On Hold) has taken no calls yet
Please help. I’m using asterisk 10.9.0