hello all
if an agent tries puts a call on hold, then gets the call back, then puts on hold again, they can not resume the call
does that make sense?
sorry guys firefox crashed when posting this so there are two of the same posts!
hello all
if an agent tries puts a call on hold, then gets the call back, then puts on hold again, they can not resume the call
does that make sense?
sorry guys firefox crashed when posting this so there are two of the same posts!
Hi
DO a sip show channels ? it may be that they channels are held and your phones only have limited channels. try using park instead
Ian