Hello, I am trying to create a queue that will ring each logged in agent once then go to the voice mail. However it keeps ringing the agents over and over when the agents are available but do not answer. Like I have 3 agents logged in. The queue rings agent 1. If agent 1 does not answer then it rings agent 2. If agent 2 does not answer then it rings agent 3. If agent 3 does not answer then I want to send the caller to the voice mail but the queue goes back to agent 1 then agent 2 then agent 3 again and never send the caller to voice mail.
Can you please help me to achieve this? Below is the queue. Thx.
queues.conf
StandardQueue
musiconhold=default
strategy=rrmemory
servicelevel = 60
timeout = 15
retry = 1
ringinuse = no
maxlen = 0
wrapuptime=2
announce-holdtime = no
joinempty = no
ringinuse = no
announce-holdtime = no
extensions.conf
exten => 7001,1,Answer
exten => 7001,n,Queue(support,15)
exten => 7001,n,Voicemail(7001,u)
exten => 7001,n,Hangup