I have FreePBX 17 and Asterisk 21.
I created a queue 8888 from the GUI and added 2 extensions to the queue. The extensions are 400 and 3000.
The extensions ring time is default, and the default is 15 seconds.
The queue’s ring strategy is ringall and the agent timeout is 60 seconds and the max wait time is unlimited.
The problem is the queue rings the extensions for only 15 seconds. I want it to ring them for 60 seconds without changing the extensions’ ring time.
That’s expected behaviour. The Dial timeout is not linked to the queue timeout. You’d have to decouple the equipment number (endpoint name) from the directory number, and I’m not sure that is easy to do in FreePBX, although it is quite possible in Asterisk. You could also have an unpublished extension, without a timeout, that was called from a published one, with one, but I’m not sure if that is possible just using the GUI.#
Just realised this isn’t the FreePBX forum. As this is Asterisk, there is no default timeout on extensions, and you can put the endpoint dial string directly in queues.conf, without using an extension, at all.