Project for call center

Hi
I’m a IT resseller and technician. for all my clients i sell 3CX solution and i buy trunk from an telecom provider.

But I want to sell for call centers clients a massive call solution with predictive dialer and robot dialer. For each client i want to install a vps with a distrib like vicidial or goautodial ou another but i dont now wich solution to choose. Can you help me to choose ? I dont know these solutions in terms of security and updates. Wich is better ?? this solution must be able to generate a lot of simultaneous calls

Also I would like to install on another global vps for all clients a solution like A2billing on which customers can prepaid credits to use the dialer. But A2billing is no longer supported. So is there an open source alternative ???

Thank’s for your help

Dav BAJ

Before going too far, you should check the legal position in your country. E.g. many VoIP resellers are leaving the business, in the USA, because of the cost of complying with legislation.

Hi David

Thank’s for your reply
In France it’s prohibited for BtoC, but for BtoB it’s authorized for the moment

Thank’s for helping

Hey bajou55,

You mention

Blockquote
Also I would like to install on another global vps for all clients a solution like A2billing on which customers can prepaid credits to use the dialer. But A2billing is no longer supported. So is there an open source alternative ???

Does that mean the customer needs to buy credits up front, before having a call. Where the customer pays an amount of credits per minute while having a call with an agent ? And when the credits a depleted the call needs to end ?

I have build an application what does exactly that.

My client is the call center. I want the call center buy credits of minutes to use the vicidial or goautodial solution. I want all calls in vicidial or goautodial are deducted in real time from his account in A2billing and when he has no more credits in A2billing i want vicidial or goautodial stop calling

cdr structure is clear, you can write your own billing system

I don’t have the skills and the time to write it.

So what solution do you suggest for the dialer ?