What kind of training are you looking for exactly?
Training is not as critical. I have run several dialers in my ten years. At my previous employment I ran a 500 seat center with around 150 seats on a dialer.
What solution are you currently using?
We are currently manually dialing but are testing an asterisks solution.
What features of a predictive dialer do you need that are not being met by this solution?
The current solution would meet all our needs if it would consistently work. The list is your basic list:
Ability to turn off answering machine detect
Add records to DNC
Same agent callback
Time Zone Management
Dial multipule campaigns simultaneously
Ability to be fully integrated with our in-house CRM tool
Live agent and campaign reporting
Historical agent and campaign reporting
Dial multipule lists with priority
That is the list in a nutshell.
Where are you located?
Orem, UT about 45 minutes south of SLC.
We have VICIDIAL running in production at over 200 seats across 4 locations for one company. We do VICIDIAL consulting, but not on-site training. We have thought of offering this service if there was a demand for it and it was profitable enough.
We are really looking for someone that can get one or two servers up and running with one of the asterisk solutions and then we would take it from their. We would integrate it with our CRM tool and continue to enhance it over time.
It appears that most on this board have installed VICIDIAL or GNUDIALER and have had great success with uptime and scalabilty. However, VICIDIAL seems to be a bit ahead of GNUDIALER. I project that our call center will be more than 1,000 agents in 4 years. So I need something scalable and reliable. We are set on going with an Asterisk solution as we would own and control the box. Which for our, technology, company is what we want.