Present callers IVR choice to phones rung


#1

When receiving an incoming call I would like to show on each phone, which option on the IVR the caller chose (ie 1 for sales 2 for support etc).

I currently get the CLID displayed on each phone and would like to add this info to it rather than replace it.

We are using Grandstream GP-2000 phones.

Can you help with this please.


#2

Hi

you need to add something like

where in the ivr you set the variable ivrchoice as sales etc

Ian
www.cyber-cottage.co.uk


#3

After the IVR choice is made, but before your Grandstreams are Dial()'ed
add the following:

exten => s,n,Set(CALLERID(name)=${CALLERID(name)}#Sales) ;and exten => s,n,Set(CALLERID(name)=${CALLERID(name)}#Support) I used the ‘#’ character as a seperator, you can play with that. Maybe this is better for you:

exten => s,n,Set(CALLERID(name)=Sales:${CALLERID(name)}) ;and exten => s,n,Set(CALLERID(name)=Support:${CALLERID(name)})
Since most Caller*ID data is limitied to 15 characters, the Grandstream 2000’s can handle longer strings, so you should be good to go.

Lonnie