Present callers IVR choice to phones rung

When receiving an incoming call I would like to show on each phone, which option on the IVR the caller chose (ie 1 for sales 2 for support etc).

I currently get the CLID displayed on each phone and would like to add this info to it rather than replace it.

We are using Grandstream GP-2000 phones.

Can you help with this please.


you need to add something like

where in the ivr you set the variable ivrchoice as sales etc


After the IVR choice is made, but before your Grandstreams are Dial()'ed
add the following:

exten => s,n,Set(CALLERID(name)=${CALLERID(name)}#Sales) ;and exten => s,n,Set(CALLERID(name)=${CALLERID(name)}#Support) I used the ‘#’ character as a seperator, you can play with that. Maybe this is better for you:

exten => s,n,Set(CALLERID(name)=Sales:${CALLERID(name)}) ;and exten => s,n,Set(CALLERID(name)=Support:${CALLERID(name)})
Since most Caller*ID data is limitied to 15 characters, the Grandstream 2000’s can handle longer strings, so you should be good to go.