I’m looking for a predictive dialer system.
I want to load the data to the system with multiple phone numbers, for example;
Name CellPhone WorkPhone
John P. 6784114 6714142
Ang K. 4567114 3125144
Then the system will call both numbers and connect my softphone.
Tell me the whole flow. When I dial “6784114” with my softphone you want a script to dial “6784114” and then “6714142” if nobody pick up the first one? Or dial both phones simultaneously…
let’s forget this scenario and let’s say I just want to create a simple predictive dialing system.
I’m going to export my data and data’s format is like this:
Name Phone
John 6723423
Ang 2344334
… …
So the predictive dialing system calls list and when a line is opened it directs to an agent.
If I can do that then I think the first scenario will be simple…
I have an old predictive dialer actually that I would love to trade for anything related to Asterisk. It uses a Dialogic board which has nothing to do with Asterisk.
i came across astercc which provides predictive dialing and ACD. it is built using asterisk,php and mysql. it allows you to upload a call list on a web portal and start predictive dialing that bridges answered calls to call queue or dedicated agents. the predictive dialer adjusts speed automatically by agent availability.
the astercc iteself has a free verison which restricts number of concurrent channels.
btw, we then customized it and delivered using SaaS model.
Hello! I would like to add some new contributions to the above topic that might also sound useful for you. If you want to create a predictive dialer system, it’s important to consider related sample programs and source codes. I would recommend you to check it out here: voip-sip-sdk.com/p_439-call- … -voip.html It is based on an sdk providing flexibility with lots of systems and compatibility with many pbxes that many other sdks lack. Hopefully you consider this not as a spam but a useful information helping your job in relation with predictive dialer development.
For the dialing, I used python instead of php since we’re creating files on the file system, and it’s got more flexibility there. I have a daemon process that is configured via a web interface to parse a MySQL database, build the call files, and move them into the outgoing queue.
There might be more sophisticated solutions out there, but it’s pretty effective and robust.
You should take a look at the the Predictive dialer Suite by Voicent Communications! Call Center Suite
You get all the functionality you need for a call center, including a customer CRM, Call Center Management with reports and agent coaching, it also has the ability to have remote agents in different locations. You should take a look.