Predictive Dialer

Asterisk Asterisk Support
#1

Hi,

I’m looking for a predictive dialer system.
I want to load the data to the system with multiple phone numbers, for example;
Name CellPhone WorkPhone
John P. 6784114 6714142
Ang K. 4567114 3125144

Then the system will call both numbers and connect my softphone.

Is there a software like this?

Thanks

#2

Doubt it.
Where is that data, in some database? It can be done easy with custom script called via AGI.

#3

It may be in MYSQL, SQL Server. It doesn’t important.
I can export data to anywhere.

But is there predictive dialing mechanism in Asterisk?
How can I use AGI?

#4

I’m using PHPAGI

Tell me the whole flow. When I dial “6784114” with my softphone you want a script to dial “6784114” and then “6714142” if nobody pick up the first one? Or dial both phones simultaneously…

#5

Well,

let’s forget this scenario and let’s say I just want to create a simple predictive dialing system.
I’m going to export my data and data’s format is like this:

Name Phone
John 6723423
Ang 2344334
… …

So the predictive dialing system calls list and when a line is opened it directs to an agent.
If I can do that then I think the first scenario will be simple…

#6

Something like:

myscript.php

<?php 
require_once ('phpagi/phpagi-asmanager.php');
$server = "127.0.0.1";
$username = "myuser"; // asterisk manager username
$secret = "mysecret";
$trunk = "SIP/myvoipprovider";


// here we have some logic to retrieve the data..
$agent_number = "123";
$client_number = "1122334455";

$manager = new AGI_AsteriskManager();
$con = $manager->connect($server,$username,$secret);

$orig = $manager->Originate("$trunk/$client_number", NULL, NULL, NULL, "Dial", "SIP/$agent_number");

This will dial our client and when it answer the line the call will be redirected to our internal agent.

#7

vicidial is open source class of field for predictive dialers. vicidial.com/

#8

I have an old predictive dialer actually that I would love to trade for anything related to Asterisk. It uses a Dialogic board which has nothing to do with Asterisk.

#9

i came across astercc which provides predictive dialing and ACD. it is built using asterisk,php and mysql. it allows you to upload a call list on a web portal and start predictive dialing that bridges answered calls to call queue or dedicated agents. the predictive dialer adjusts speed automatically by agent availability.

the astercc iteself has a free verison which restricts number of concurrent channels.

btw, we then customized it and delivered using SaaS model.

#10

Hello! I would like to add some new contributions to the above topic that might also sound useful for you. If you want to create a predictive dialer system, it’s important to consider related sample programs and source codes. I would recommend you to check it out here: voip-sip-sdk.com/p_439-call- … -voip.html It is based on an sdk providing flexibility with lots of systems and compatibility with many pbxes that many other sdks lack. Hopefully you consider this not as a spam but a useful information helping your job in relation with predictive dialer development.

#11

I rolled my own using python and apache and asterisk call files.

The code I pasted here handles the dial-on-answer side of things, you can easily change it up to do a transfer to an internal extension instead.

viewtopic.php?f=1&t=81859

For the dialing, I used python instead of php since we’re creating files on the file system, and it’s got more flexibility there. I have a daemon process that is configured via a web interface to parse a MySQL database, build the call files, and move them into the outgoing queue.

There might be more sophisticated solutions out there, but it’s pretty effective and robust.

#12

You should take a look at the the Predictive dialer Suite by Voicent Communications! Call Center Suite

You get all the functionality you need for a call center, including a customer CRM, Call Center Management with reports and agent coaching, it also has the ability to have remote agents in different locations. You should take a look.

If you have questions, feel free to pm me :smile:

#13

You could also have a look at our WombatDialer - it’s even free to use for small systems using no more than two channels.