here is the trace log from the asterisk. According to the ZTE operator that they were able to receive an incoming call request but the message they are seeing are “unauthorized”.
Please find below the logs, thanks for the help.
9005 is my extension, 7192371 is the called pstn number.
203.177.174.172 is teh extionsion IP Address
Apr 9 09:55:47 DEBUG[20507]: Setting NAT on RTP to 4
Apr 9 09:55:48 DEBUG[20507]: Stopping retransmission on '91023D22-3F72-4355-864E-32E311F63695@203.177.174.172' of Response 27996: Found
Apr 9 09:55:48 DEBUG[20507]: Setting NAT on RTP to 4
Apr 9 09:55:48 DEBUG[20507]: Check for res for 9005
Apr 9 09:55:48 DEBUG[20507]: Call from user '9005' is 1 out of 0
Apr 9 09:55:48 DEBUG[20507]: build_route: Contact hop: <sip:9005@203.177.174.172:5060>
Apr 9 09:55:48 VERBOSE[20507]: -- Executing Macro("SIP/9005-bb7e", "dialout|9|17192371") in new stack
Apr 9 09:55:48 DEBUG[20507]: Expression is '1'
Apr 9 09:55:48 VERBOSE[20507]: -- Executing GotoIf("SIP/9005-bb7e", "1?4") in new stack
Apr 9 09:55:48 VERBOSE[20507]: -- Goto (macro-dialout,s,4)
Apr 9 09:55:48 DEBUG[20507]: Expression is '0'
Apr 9 09:55:48 VERBOSE[20507]: -- Executing GotoIf("SIP/9005-bb7e", "0?6") in new stack
Apr 9 09:55:48 DEBUG[20507]: Not taking any branch
Apr 9 09:55:48 VERBOSE[20507]: -- Executing SetCallerID("SIP/9005-bb7e", "Digitel_3959012") in new stack
Apr 9 09:55:48 VERBOSE[20507]: -- Executing SetVar("SIP/9005-bb7e", "length=1") in new stack
Apr 9 09:55:48 VERBOSE[20507]: -- Executing Dial("SIP/9005-bb7e", "SIP/Digitel_3959012/7192371") in new stack
Apr 9 09:55:48 DEBUG[20507]: Setting NAT on RTP to 0
Apr 9 09:55:48 DEBUG[20507]: Outgoing Call for 7192371
Apr 9 09:55:48 DEBUG[20507]: 7192371 is not a local user
Apr 9 09:55:48 VERBOSE[20507]: -- Called Digitel_3959012/7192371
Apr 9 09:55:49 DEBUG[20507]: Scheduled a registration timeout # 76814
Apr 9 09:55:49 DEBUG[20507]: Stopping retransmission on '5eea859b7392efa413ecd55f669bb551@127.0.0.1' of Request 710: Found
Apr 9 09:55:49 DEBUG[20507]: Stopping retransmission on '5eea859b7392efa413ecd55f669bb551@127.0.0.1' of Request 711: Found
Apr 9 09:55:49 DEBUG[20507]: Registration successful
Apr 9 09:55:49 DEBUG[20507]: Cancelling timeout 76814
Apr 9 09:55:54 WARNING[20507]: Maximum retries exceeded on call 5270a4bc621ecef83fe2662918d09436@202.73.169.68 for seqno 102 (Critical Request)
Apr 9 09:55:54 DEBUG[20507]: update_user_counter(7192371) - decrement outUse counter
Apr 9 09:55:54 DEBUG[20507]: 7192371 is not a local user
Apr 9 09:55:54 VERBOSE[20507]: == No one is available to answer at this time
Apr 9 09:55:54 DEBUG[20507]: Exiting with DIALSTATUS=NOANSWER.
Apr 9 09:55:54 VERBOSE[20507]: -- Executing Congestion("SIP/9005-bb7e", "") in new stack
Apr 9 09:55:54 VERBOSE[20507]: == Spawn extension (macro-dialout, s, 8) exited non-zero on 'SIP/9005-bb7e' in macro 'dialout'
Apr 9 09:55:54 VERBOSE[20507]: == Spawn extension (from-internal, 17192371, 1) exited non-zero on 'SIP/9005-bb7e'
Apr 9 09:55:54 VERBOSE[20507]: -- Executing Macro("SIP/9005-bb7e", "hangupcall") in new stack
Apr 9 09:55:54 VERBOSE[20507]: -- Executing ResetCDR("SIP/9005-bb7e", "w") in new stack
Apr 9 09:55:54 DEBUG[20507]: cdr_mysql: inserting a CDR record.
Apr 9 09:55:54 DEBUG[20507]: cdr_mysql: SQL command as follows: INSERT INTO cdr (calldate,clid,src,dst,dcontext,channel,dstchannel,lastapp,lastdata,duration,billsec,disposition,amaflags,accountcode) VALUES ('2005-04-09 09:55:48','Digitel_3959012','9005','17192371','from-internal', 'SIP/9005-bb7e','SIP/Digitel_3959012-cd8e','ResetCDR','w',6,0,'NO ANSWER',3,'')
Apr 9 09:55:54 VERBOSE[20507]: -- Executing NoCDR("SIP/9005-bb7e", "") in new stack
Apr 9 09:55:54 WARNING[20507]: CDR on channel 'SIP/9005-bb7e' not posted
Apr 9 09:55:54 WARNING[20507]: CDR on channel 'SIP/9005-bb7e' lacks end
Apr 9 09:55:54 VERBOSE[20507]: -- Executing Wait("SIP/9005-bb7e", "5") in new stack
Apr 9 09:55:54 VERBOSE[20507]: == Spawn extension (macro-hangupcall, s, 3) exited non-zero on 'SIP/9005-bb7e' in macro 'hangupcall'
Apr 9 09:55:54 VERBOSE[20507]: == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/9005-bb7e'
Apr 9 09:55:54 DEBUG[20507]: update_user_counter(9005) - decrement inUse counter
Apr 9 09:55:54 DEBUG[20507]: Stopping retransmission on '91023D22-3F72-4355-864E-32E311F63695@203.177.174.172' of Response 27997: Not Found