Im trying to make a system that allows customer support to play back recorded conversation to customer. So, basically the only option i have found so far is
- do a manager redirect on both channels, so they brake up and get to different locations in dialplan.
- send both channels to dynamically allocated meetme room (one goes with NoCDR, so that CDR is not duplicated)
- generate a call with Originate to some Local/xxx channel, that goes to same meetme room, and connect other end to another context which contains Playback application.
I’ve done steps 1 and 2, but it seems that i’m really not going into right direction. If i do Redirect for both channels in reverse order, one of them hangs up. I don’t know yet what will look like CDR and channels if call is made trough Queue (more headache). 3. What do do after sound is played - should they leave meetme room? How to connect dhem back directly, so CS guy can do some transfers and so on.
Anybody have some ideas, how this can be done? AGI? 1.4?