i need some help in figuring out how to do a call pickup on a call that is forwarded from the phone itself. Here is the call flow.
- a call comes in via PSTN and is routed to the attendant console.
- this call can currently be picked up at the attendant console or from any other phone by dialing the correct extension.
the attendant has the option to forward the call to another extension from the phone itself. nothing is being setup in asterisk, and this is where i need the help. how can i configure asterisk to let me pickup the call forwarded from the attendant console?
thanks in advance.