First of all, I just love Asterisk since I’ve started playing with it!
I am about to switch a small outbound call centre (12 seats) from a proprietary PABX onto Asterisk. The old system has an in-house designed dialler which works as follows: 1. The agent clicks on a button in web interface 2.The system dials a customer number 3. Dials the agent 4. Connects the client with the agent.
I do not want to change the web interface that much, I would like to tell Asterisk the same thing I tell PABX - dial the customer’s number and connect to agent. I chose X-Lite to be the soft phone for agents - it has auto-answer which, I believe, is the integral part of the design.
I also believe I have to do this with help of AGI, but how do I achieve this? What functions do I need to use?
I solved my problem - with no AGI needed. It is all quite simple. To call a number and connect it to an agent I had to put a file in ‘/var/spool/asterisk/outgoing’ of the following format: