Outbound call doens't work

Anderson_Silvestre · July 30, 2024, 7:46pm

Hi Guys,
I have a problem with my Outbound Route.
I use FreePBX for web configuration, my Asterisk is in 16.25.3 version.
So let’s go to the problem.
Here in my country Brazil, to make calls in the same city we just use the pattern xxxx-xxxx, if we make a call that is in another city or state we have to use the DDD code, so the pattern is something like 0yy-xxxx-xxxx.
In my FreePbx/Asterisk config, we have an Outbound route to make calls to other cities:

So when I make a call with DDD 24 I disk the number 24xxxxxxxx in my fone and then the number fits in the last line 0ZXNXXXXXXX but I received the message Everyone is busy now.
But if I call from my cellphone with the same pattern it works.
So my full asterisk log is below:

 -- Executing [24xxxxxxxx@from-internal:1] Macro("PJSIP/223-000026e0", "user-callerid,LIMIT,EXTERNAL,") in new stack
    -- Executing [s@macro-user-callerid:1] Set("PJSIP/223-000026e0", "TOUCH_MONITOR=1722357721.11910") in new stack
    -- Executing [s@macro-user-callerid:2] Set("PJSIP/223-000026e0", "CHANCONTEXT=") in new stack
    -- Executing [s@macro-user-callerid:3] Set("PJSIP/223-000026e0", "CHANCONTEXT=") in new stack
    -- Executing [s@macro-user-callerid:4] Set("PJSIP/223-000026e0", "CHANEXTENCONTEXT=223-000026e0") in new stack
    -- Executing [s@macro-user-callerid:5] Set("PJSIP/223-000026e0", "CHANEXTEN=223-000026e0") in new stack
    -- Executing [s@macro-user-callerid:6] Set("PJSIP/223-000026e0", "CALLERID(number)=223") in new stack
    -- Executing [s@macro-user-callerid:7] Set("PJSIP/223-000026e0", "AMPUSER=223") in new stack
    -- Executing [s@macro-user-callerid:8] Set("PJSIP/223-000026e0", "HOTDESCKCHAN=223-000026e0") in new stack
    -- Executing [s@macro-user-callerid:9] Set("PJSIP/223-000026e0", "HOTDESKEXTEN=223") in new stack
    -- Executing [s@macro-user-callerid:10] Set("PJSIP/223-000026e0", "HOTDESKCALL=0") in new stack
    -- Executing [s@macro-user-callerid:11] ExecIf("PJSIP/223-000026e0", "0?Set(HOTDESKCALL=1)") in new stack
    -- Executing [s@macro-user-callerid:12] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(name)=)") in new stack
    -- Executing [s@macro-user-callerid:13] GotoIf("PJSIP/223-000026e0", "0?report") in new stack
    -- Executing [s@macro-user-callerid:14] ExecIf("PJSIP/223-000026e0", "1?Set(REALCALLERIDNUM=223)") in new stack
    -- Executing [s@macro-user-callerid:15] Set("PJSIP/223-000026e0", "AMPUSER=223") in new stack
    -- Executing [s@macro-user-callerid:16] GotoIf("PJSIP/223-000026e0", "0?limit") in new stack
    -- Executing [s@macro-user-callerid:17] Set("PJSIP/223-000026e0", "AMPUSERCIDNAME=Anderson") in new stack
    -- Executing [s@macro-user-callerid:18] ExecIf("PJSIP/223-000026e0", "0?Set(__CIDMASQUERADING=TRUE)") in new stack
    -- Executing [s@macro-user-callerid:19] GotoIf("PJSIP/223-000026e0", "0?report") in new stack
    -- Executing [s@macro-user-callerid:20] Set("PJSIP/223-000026e0", "AMPUSERCID=223") in new stack
    -- Executing [s@macro-user-callerid:21] Set("PJSIP/223-000026e0", "__DIAL_OPTIONS=HhTtr") in new stack
    -- Executing [s@macro-user-callerid:22] Set("PJSIP/223-000026e0", "CALLERID(all)="Anderson" <223>") in new stack
    -- Executing [s@macro-user-callerid:23] ExecIf("PJSIP/223-000026e0", "0?Set(CUSDIAL=)") in new stack
    -- Executing [s@macro-user-callerid:24] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(all)="Anderson" <223>)") in new stack
    -- Executing [s@macro-user-callerid:25] GotoIf("PJSIP/223-000026e0", "0?limit") in new stack
    -- Executing [s@macro-user-callerid:26] ExecIf("PJSIP/223-000026e0", "1?Set(GROUP(concurrency_limit)=223)") in new stack
    -- Executing [s@macro-user-callerid:27] ExecIf("PJSIP/223-000026e0", "0?Set(CHANNEL(language)=)") in new stack
    -- Executing [s@macro-user-callerid:28] NoOp("PJSIP/223-000026e0", "Macro Depth is 1") in new stack
    -- Executing [s@macro-user-callerid:29] GotoIf("PJSIP/223-000026e0", "1?report2:macroerror") in new stack
    -- Goto (macro-user-callerid,s,30)
    -- Executing [s@macro-user-callerid:30] GotoIf("PJSIP/223-000026e0", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,49)
    -- Executing [s@macro-user-callerid:49] Set("PJSIP/223-000026e0", "CALLERID(number)=223") in new stack
    -- Executing [s@macro-user-callerid:50] Set("PJSIP/223-000026e0", "CALLERID(name)=Anderson") in new stack
    -- Executing [s@macro-user-callerid:51] GotoIf("PJSIP/223-000026e0", "0?cnum") in new stack
    -- Executing [s@macro-user-callerid:52] Set("PJSIP/223-000026e0", "CDR(cnam)=Anderson") in new stack
    -- Executing [s@macro-user-callerid:53] Set("PJSIP/223-000026e0", "CDR(cnum)=223") in new stack
    -- Executing [s@macro-user-callerid:54] Set("PJSIP/223-000026e0", "CHANNEL(language)=en") in new stack
    -- Executing [24xxxxxxxx@from-internal:2] Gosub("PJSIP/223-000026e0", "sub-record-check,s,1(out,24xxxxxxxx,dontcare)") in new stack
    -- Executing [s@sub-record-check:1] GotoIf("PJSIP/223-000026e0", "0?initialized") in new stack
    -- Executing [s@sub-record-check:2] Set("PJSIP/223-000026e0", "__REC_STATUS=INITIALIZED") in new stack
    -- Executing [s@sub-record-check:3] Set("PJSIP/223-000026e0", "NOW=1722357721") in new stack
    -- Executing [s@sub-record-check:4] Set("PJSIP/223-000026e0", "__DAY=30") in new stack
    -- Executing [s@sub-record-check:5] Set("PJSIP/223-000026e0", "__MONTH=07") in new stack
    -- Executing [s@sub-record-check:6] Set("PJSIP/223-000026e0", "__YEAR=2024") in new stack
    -- Executing [s@sub-record-check:7] Set("PJSIP/223-000026e0", "__TIMESTR=20240730-134201") in new stack
    -- Executing [s@sub-record-check:8] Set("PJSIP/223-000026e0", "__FROMEXTEN=223") in new stack
    -- Executing [s@sub-record-check:9] Set("PJSIP/223-000026e0", "__MON_FMT=wav") in new stack
    -- Executing [s@sub-record-check:10] NoOp("PJSIP/223-000026e0", "Recordings initialized") in new stack
    -- Executing [s@sub-record-check:11] ExecIf("PJSIP/223-000026e0", "0?Set(ARG3=dontcare)") in new stack
    -- Executing [s@sub-record-check:12] Set("PJSIP/223-000026e0", "REC_POLICY_MODE_SAVE=") in new stack
    -- Executing [s@sub-record-check:13] ExecIf("PJSIP/223-000026e0", "0?Set(REC_STATUS=NO)") in new stack
    -- Executing [s@sub-record-check:14] GotoIf("PJSIP/223-000026e0", "3?checkaction") in new stack
    -- Goto (sub-record-check,s,17)
    -- Executing [s@sub-record-check:17] GotoIf("PJSIP/223-000026e0", "1?sub-record-check,out,1") in new stack
    -- Goto (sub-record-check,out,1)
    -- Executing [out@sub-record-check:1] NoOp("PJSIP/223-000026e0", "Outbound Recording Check from 223 to 24xxxxxxxx") in new stack
    -- Executing [out@sub-record-check:2] Set("PJSIP/223-000026e0", "RECMODE=dontcare") in new stack
    -- Executing [out@sub-record-check:3] ExecIf("PJSIP/223-000026e0", "1?Goto(routewins)") in new stack
    -- Goto (sub-record-check,out,7)
    -- Executing [out@sub-record-check:7] Gosub("PJSIP/223-000026e0", "recordcheck,1(dontcare,out,24xxxxxxxx)") in new stack
    -- Executing [recordcheck@sub-record-check:1] NoOp("PJSIP/223-000026e0", "Starting recording check against dontcare") in new stack
    -- Executing [recordcheck@sub-record-check:2] Goto("PJSIP/223-000026e0", "dontcare") in new stack
    -- Goto (sub-record-check,recordcheck,3)
    -- Executing [recordcheck@sub-record-check:3] Return("PJSIP/223-000026e0", "") in new stack
    -- Executing [out@sub-record-check:8] Return("PJSIP/223-000026e0", "") in new stack
    -- Executing [24xxxxxxxx@from-internal:3] ExecIf("PJSIP/223-000026e0", "0 ?Set(CDR(accountcode)=)") in new stack
    -- Executing [24xxxxxxxx@from-internal:4] Set("PJSIP/223-000026e0", "_ROUTEID=2") in new stack
    -- Executing [24xxxxxxxx@from-internal:5] Set("PJSIP/223-000026e0", "_ROUTENAME=Interurbano") in new stack
    -- Executing [24xxxxxxxx@from-internal:6] Set("PJSIP/223-000026e0", "MOHCLASS=default") in new stack
    -- Executing [24xxxxxxxx@from-internal:7] Set("PJSIP/223-000026e0", "_CALLERIDNAMEINTERNAL=Anderson") in new stack
    -- Executing [24xxxxxxxx@from-internal:8] Set("PJSIP/223-000026e0", "_CALLERIDNUMINTERNAL=223") in new stack
    -- Executing [24xxxxxxxx@from-internal:9] Set("PJSIP/223-000026e0", "_EMAILNOTIFICATION=FALSE") in new stack
    -- Executing [24xxxxxxxx@from-internal:10] Set("PJSIP/223-000026e0", "_NODEST=") in new stack
    -- Executing [24xxxxxxxx@from-internal:11] Macro("PJSIP/223-000026e0", "dialout-trunk,1,024xxxxxxxx,,off") in new stack
    -- Executing [s@macro-dialout-trunk:1] Set("PJSIP/223-000026e0", "DIAL_TRUNK=1") in new stack
    -- Executing [s@macro-dialout-trunk:2] ExecIf("PJSIP/223-000026e0", "0?Set(DIAL_OPTIONS=Hhtr)") in new stack
    -- Executing [s@macro-dialout-trunk:3] GosubIf("PJSIP/223-000026e0", "0?sub-pincheck,s,1()") in new stack
    -- Executing [s@macro-dialout-trunk:4] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(num)=223)") in new stack
    -- Executing [s@macro-dialout-trunk:5] GotoIf("PJSIP/223-000026e0", "0?disabletrunk,1") in new stack
    -- Executing [s@macro-dialout-trunk:6] Set("PJSIP/223-000026e0", "DIAL_NUMBER=024xxxxxxxx") in new stack
    -- Executing [s@macro-dialout-trunk:7] Set("PJSIP/223-000026e0", "DIAL_TRUNK_OPTIONS=HhTtr") in new stack
    -- Executing [s@macro-dialout-trunk:8] Set("PJSIP/223-000026e0", "OUTBOUND_GROUP=OUT_1") in new stack
    -- Executing [s@macro-dialout-trunk:9] Set("PJSIP/223-000026e0", "DIAL_TRUNK_OPTIONS=T") in new stack
    -- Executing [s@macro-dialout-trunk:10] GotoIf("PJSIP/223-000026e0", "1?nomax") in new stack
    -- Goto (macro-dialout-trunk,s,12)
    -- Executing [s@macro-dialout-trunk:12] GotoIf("PJSIP/223-000026e0", "0?skipoutcid") in new stack
    -- Executing [s@macro-dialout-trunk:13] Macro("PJSIP/223-000026e0", "outbound-callerid,1") in new stack
    -- Executing [s@macro-outbound-callerid:1] NoOp("PJSIP/223-000026e0", "223") in new stack
    -- Executing [s@macro-outbound-callerid:2] NoOp("PJSIP/223-000026e0", "") in new stack
    -- Executing [s@macro-outbound-callerid:3] NoOp("PJSIP/223-000026e0", "off") in new stack
    -- Executing [s@macro-outbound-callerid:4] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(name-pres)=)") in new stack
    -- Executing [s@macro-outbound-callerid:5] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(num-pres)=)") in new stack
    -- Executing [s@macro-outbound-callerid:6] Set("PJSIP/223-000026e0", "HOTDESCKCHAN=223-000026e0") in new stack
    -- Executing [s@macro-outbound-callerid:7] Set("PJSIP/223-000026e0", "HOTDESKEXTEN=223") in new stack
    -- Executing [s@macro-outbound-callerid:8] Set("PJSIP/223-000026e0", "HOTDESKCALL=0") in new stack
    -- Executing [s@macro-outbound-callerid:9] ExecIf("PJSIP/223-000026e0", "0?Set(HOTDESKCALL=1)") in new stack
    -- Executing [s@macro-outbound-callerid:10] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(name)=)") in new stack
    -- Executing [s@macro-outbound-callerid:11] Set("PJSIP/223-000026e0", "ALLOWTHISROUTE=NO") in new stack
    -- Executing [s@macro-outbound-callerid:12] ExecIf("PJSIP/223-000026e0", "0?Set(ALLOWTHISROUTE=YES)") in new stack
    -- Executing [s@macro-outbound-callerid:13] ExecIf("PJSIP/223-000026e0", "0?Hangup()") in new stack
    -- Executing [s@macro-outbound-callerid:14] ExecIf("PJSIP/223-000026e0", "0?Set(REALCALLERIDNUM=223)") in new stack
    -- Executing [s@macro-outbound-callerid:15] ExecIf("PJSIP/223-000026e0", "0?Set(AMPUSER=223)") in new stack
    -- Executing [s@macro-outbound-callerid:16] GotoIf("PJSIP/223-000026e0", "1?normcid") in new stack
    -- Goto (macro-outbound-callerid,s,20)
    -- Executing [s@macro-outbound-callerid:20] Set("PJSIP/223-000026e0", "USEROUTCID=") in new stack
    -- Executing [s@macro-outbound-callerid:21] Set("PJSIP/223-000026e0", "EMERGENCYCID=") in new stack
    -- Executing [s@macro-outbound-callerid:22] ExecIf("PJSIP/223-000026e0", "0?Set(EMERGENCYCID=)") in new stack
    -- Executing [s@macro-outbound-callerid:23] Set("PJSIP/223-000026e0", "TRUNKOUTCID=5511xxxxxxxx") in new stack
    -- Executing [s@macro-outbound-callerid:24] GotoIf("PJSIP/223-000026e0", "1?trunkcid") in new stack
    -- Goto (macro-outbound-callerid,s,30)
    -- Executing [s@macro-outbound-callerid:30] ExecIf("PJSIP/223-000026e0", "1?Set(CALLERID(all)=5511xxxxxxxx)") in new stack
    -- Executing [s@macro-outbound-callerid:31] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(all)=)") in new stack
    -- Executing [s@macro-outbound-callerid:32] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(all)=)") in new stack
    -- Executing [s@macro-outbound-callerid:33] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(all)=223)") in new stack
    -- Executing [s@macro-outbound-callerid:34] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERID(all)=223)") in new stack
    -- Executing [s@macro-outbound-callerid:35] Set("PJSIP/223-000026e0", "TIOHIDE=no") in new stack
    -- Executing [s@macro-outbound-callerid:36] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(name-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:37] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(num-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:38] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(name-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:39] ExecIf("PJSIP/223-000026e0", "0?Set(CALLERPRES(num-pres)=prohib_passed_screen)") in new stack
    -- Executing [s@macro-outbound-callerid:40] Set("PJSIP/223-000026e0", "CDR(outbound_cnum)=5511xxxxxxxx") in new stack
    -- Executing [s@macro-outbound-callerid:41] Set("PJSIP/223-000026e0", "CDR(outbound_cnam)=") in new stack
    -- Executing [s@macro-dialout-trunk:14] GosubIf("PJSIP/223-000026e0", "1?sub-flp-1,s,1()") in new stack
    -- Executing [s@sub-flp-1:1] ExecIf("PJSIP/223-000026e0", "0?Set(TARGET_FLP_1=011024xxxxxxxx)") in new stack
    -- Executing [s@sub-flp-1:2] GotoIf("PJSIP/223-000026e0", "0?match") in new stack
    -- Executing [s@sub-flp-1:3] ExecIf("PJSIP/223-000026e0", "0?Set(TARGET_FLP_1=0024xxxxxxxx)") in new stack
    -- Executing [s@sub-flp-1:4] GotoIf("PJSIP/223-000026e0", "0?match") in new stack
    -- Executing [s@sub-flp-1:5] ExecIf("PJSIP/223-000026e0", "0?Set(TARGET_FLP_1=0024xxxxxxxx)") in new stack
    -- Executing [s@sub-flp-1:6] GotoIf("PJSIP/223-000026e0", "0?match") in new stack
    -- Executing [s@sub-flp-1:7] ExecIf("PJSIP/223-000026e0", "0?Set(TARGET_FLP_1=0024xxxxxxxx)") in new stack
    -- Executing [s@sub-flp-1:8] GotoIf("PJSIP/223-000026e0", "0?match") in new stack
    -- Executing [s@sub-flp-1:9] Return("PJSIP/223-000026e0", "") in new stack
    -- Executing [s@macro-dialout-trunk:15] Set("PJSIP/223-000026e0", "OUTNUM=024xxxxxxxx") in new stack
    -- Executing [s@macro-dialout-trunk:16] Set("PJSIP/223-000026e0", "custom=PJSIP") in new stack
    -- Executing [s@macro-dialout-trunk:17] ExecIf("PJSIP/223-000026e0", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)T)") in new stack
    -- Executing [s@macro-dialout-trunk:18] ExecIf("PJSIP/223-000026e0", "0?Set(DIAL_TRUNK_OPTIONS=TM(confirm))") in new stack
    -- Executing [s@macro-dialout-trunk:19] ExecIf("PJSIP/223-000026e0", "0?AGI(allowlist-autoadd.agi,)") in new stack
    -- Executing [s@macro-dialout-trunk:20] Macro("PJSIP/223-000026e0", "dialout-trunk-predial-hook,") in new stack
    -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("PJSIP/223-000026e0", "") in new stack
    -- Executing [s@macro-dialout-trunk:21] GotoIf("PJSIP/223-000026e0", "0?bypass,1") in new stack
    -- Executing [s@macro-dialout-trunk:22] ExecIf("PJSIP/223-000026e0", "1?Set(CONNECTEDLINE(num,i)=024xxxxxxxx)") in new stack
    -- Executing [s@macro-dialout-trunk:23] ExecIf("PJSIP/223-000026e0", "1?Set(CONNECTEDLINE(name,i)=CID:5511xxxxxxxx)") in new stack
    -- Executing [s@macro-dialout-trunk:24] ExecIf("PJSIP/223-000026e0", "0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)5511xxxxxxxx)") in new stack
    -- Executing [s@macro-dialout-trunk:25] GotoIf("PJSIP/223-000026e0", "0?customtrunk") in new stack
    -- Executing [s@macro-dialout-trunk:26] ExecIf("PJSIP/223-000026e0", "0?Set(DIAL_TRUNK_OPTIONS=)") in new stack
    -- Executing [s@macro-dialout-trunk:27] Set("PJSIP/223-000026e0", "HASH(__SIPHEADERS,Alert-Info)=unset") in new stack
    -- Executing [s@macro-dialout-trunk:28] Dial("PJSIP/223-000026e0", "PJSIP/024xxxxxxxx@MyCompany,300,Tb(func-apply-sipheaders^s^1,(1))U(sub-send-obroute-email^024xxxxxxxx^24xxxxxxxx^1^1722357721^^5511xxxxxxxx)") in new stack
    -- PJSIP/MyCompany-000026e1 Internal Gosub(func-apply-sipheaders,s,1(1)) start
    -- Executing [s@func-apply-sipheaders:1] NoOp("PJSIP/MyCompany-000026e1", "Applying SIP Headers to channel PJSIP/MyCompany-000026e1") in new stack
    -- Executing [s@func-apply-sipheaders:2] Set("PJSIP/MyCompany-000026e1", "TECH=PJSIP") in new stack
    -- Executing [s@func-apply-sipheaders:3] Set("PJSIP/MyCompany-000026e1", "SIPHEADERKEYS=Alert-Info") in new stack
    -- Executing [s@func-apply-sipheaders:4] While("PJSIP/MyCompany-000026e1", "1") in new stack
    -- Executing [s@func-apply-sipheaders:5] Set("PJSIP/MyCompany-000026e1", "sipheader=unset") in new stack
    -- Executing [s@func-apply-sipheaders:6] ExecIf("PJSIP/MyCompany-000026e1", "1?Set(PJSIP_HEADER(remove,Alert-Info)=)") in new stack
[2024-07-30 13:42:01] ERROR[1628]: res_pjsip_header_funcs.c:547 remove_header: No headers had been previously added to this session.
    -- Executing [s@func-apply-sipheaders:7] ExecIf("PJSIP/MyCompany-000026e1", "0?Set(sipheader=<http://127.0.0.1>;info=unset)") in new stack
    -- Executing [s@func-apply-sipheaders:8] ExecIf("PJSIP/MyCompany-000026e1", "0?Set(sipheader=<http://127.0.0.1>unset)") in new stack
    -- Executing [s@func-apply-sipheaders:9] ExecIf("PJSIP/MyCompany-000026e1", "0?Set(PJSIP_HEADER(add,Alert-Info)=unset)") in new stack
    -- Executing [s@func-apply-sipheaders:10] EndWhile("PJSIP/MyCompany-000026e1", "") in new stack
    -- Executing [s@func-apply-sipheaders:4] While("PJSIP/MyCompany-000026e1", "0") in new stack
    -- Executing [s@func-apply-sipheaders:11] Return("PJSIP/MyCompany-000026e1", "") in new stack
  == Spawn extension (from-pstn, 24xxxxxxxx, 1) exited non-zero on 'PJSIP/MyCompany-000026e1'
    -- PJSIP/MyCompany-000026e1 Internal Gosub(func-apply-sipheaders,s,1(1)) complete GOSUB_RETVAL=
    -- Called PJSIP/024xxxxxxxx@MyCompany
       > 0x7f34a40264a0 -- Strict RTP qualifying stream type: audio
       > 0x7f34a40264a0 -- Strict RTP switching source address to 179.xxx.xxx.xxx:1462
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@macro-dialout-trunk:29] NoOp("PJSIP/223-000026e0", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1") in new stack
    -- Executing [s@macro-dialout-trunk:30] GotoIf("PJSIP/223-000026e0", "0?continue,1:s-CHANUNAVAIL,1") in new stack
    -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("PJSIP/223-000026e0", "RC=1") in new stack
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("PJSIP/223-000026e0", "1,1") in new stack
    -- Goto (macro-dialout-trunk,1,1)
    -- Executing [1@macro-dialout-trunk:1] Goto("PJSIP/223-000026e0", "s-INVALIDNMBR,1") in new stack
    -- Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
    -- Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp("PJSIP/223-000026e0", "Dial failed due to trunk reporting Address Incomplete - giving up") in new stack
    -- Executing [s-INVALIDNMBR@macro-dialout-trunk:2] Progress("PJSIP/223-000026e0", "") in new stack
    -- Executing [s-INVALIDNMBR@macro-dialout-trunk:3] Playback("PJSIP/223-000026e0", "ss-noservice,noanswer") in new stack
    -- <PJSIP/223-000026e0> Playing 'ss-noservice.ulaw' (language 'en')
       > 0x7f34a816bb00 -- Strict RTP learning after remote address set to: 179.xxx.xxx.xxx:2236
       > 0x7f34a816bb00 -- Strict RTP qualifying stream type: audio
       > 0x7f34a816bb00 -- Strict RTP switching source address to 179.xxx.xxx.xxx:1462
       > 0x7f34a40264a0 -- Strict RTP learning complete - Locking on source address 179.xxx.xxx.xxx:1462
    -- Executing [s-INVALIDNMBR@macro-dialout-trunk:4] Busy("PJSIP/223-000026e0", "20") in new stack
  == Spawn extension (macro-dialout-trunk, s-INVALIDNMBR, 4) exited non-zero on 'PJSIP/223-000026e0' in macro 'dialout-trunk'
  == Spawn extension (from-internal, 24xxxxxxxx, 11) exited non-zero on 'PJSIP/223-000026e0'
    -- Executing [h@from-internal:1] Macro("PJSIP/223-000026e0", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("PJSIP/223-000026e0", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,3)
[2024-07-30 13:42:10] ERROR[2726]: cdr.c:3374 ast_cdr_getvar: Unable to find CDR for channel PJSIP/223-000026e0
    -- Executing [s@macro-hangupcall:3] ExecIf("PJSIP/223-000026e0", "0?Set(CDR(recordingfile)=)") in new stack
[2024-07-30 13:42:10] ERROR[2726]: cdr.c:3374 ast_cdr_getvar: Unable to find CDR for channel PJSIP/223-000026e0
    -- Executing [s@macro-hangupcall:4] Hangup("PJSIP/223-000026e0", "") in new stack
  == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'PJSIP/223-000026e0' in macro 'hangupcall'
  == Spawn extension (from-internal, h, 1) exited non-zero on 'PJSIP/223-000026e0'

The number enters in the right outbound route, but I don’t know why the call doesn’t get complete. I’m doing something wrong?
Sorry if I didn’t make myself clear, but I’m here to explain everything that I can.

Pooh · July 30, 2024, 8:17pm

On Tuesday 30 July 2024 at 20:57:07, Anderson_Silvestre via Asterisk Community
wrote:

I have a problem with my Outbound Route.
I use FreePBX for web configuration

In that case you should ask the FreePBX people, because they created both the
web interface and the dialplan you are working with.

Asterisk is the engine; FreePBX is the car; you are asking how to operate the
navigation system.

Antony.

–
It is also possible that putting the birds in a laboratory setting
inadvertently renders them relatively incompetent.

Daniel C Dennett

                                            Please reply to the list;
                                                  please *don't* CC me.

Anderson_Silvestre · August 2, 2024, 4:08pm

Hmm I get it.
I was trying to make calls for the same city and it worked out.
I don’t know if this question fits here, but in the Frepbx forum, I didn’t receive any answer.
So when I call for the number 2433xxxxxx, that I was talking about before in the post, I get the message

 -- PJSIP/Centerlab-00002e45 Internal Gosub(func-apply-sipheaders,s,1(1)) complete GOSUB_RETVAL=
    -- Called PJSIP/02433xxxxxx@MyCompany
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [s@macro-dialout-trunk:29] NoOp("PJSIP/251-00002e44", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1") in new stack
    -- Executing [s@macro-dialout-trunk:30] GotoIf("PJSIP/251-00002e44", "0?continue,1:s-CHANUNAVAIL,1") in new stack
    -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("PJSIP/251-00002e44", "RC=1") in new stack
    -- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("PJSIP/251-00002e44", "1,1") in new stack
    -- Goto (macro-dialout-trunk,1,1)
    -- Executing [1@macro-dialout-trunk:1] Goto("PJSIP/251-00002e44", "s-INVALIDNMBR,1") in new stack
    -- Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
    -- Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp("PJSIP/251-00002e44", "Dial failed due to trunk reporting Address Incomplete - giving up") in new stack

But when I make a call for 2420xxxxxx the end of the log is:

[...]
-- PJSIP/MyCompany-00002e59 Internal Gosub(func-apply-sipheaders,s,1(1)) complete GOSUB_RETVAL=
    -- Called PJSIP/02420xxxxxx@MyCompany
    -- PJSIP/MyCompany-00002e59 is making progress passing it to PJSIP/223-00002e58
       > 0x7f34a0066130 -- Strict RTP learning after remote address set to: 179.xxx.xxx.xxx:2236
       > 0x7f34a0066130 -- Strict RTP switching to RTP target address 179.xxx.xxx.xxx:2236 as source
       > 0x7f349c045b10 -- Strict RTP learning after remote address set to: 200.xxx.xxx.xxx:8534
    -- PJSIP/MyCompany-00002e59 answered PJSIP/223-00002e58
    -- PJSIP/MyCompany-00002e59 Internal Gosub(sub-send-obroute-email,s,1(02420xxxxxx,2420xxxxxx,1,1722601401,,5511xxxxxxxx)) start
    -- Executing [s@sub-send-obroute-email:1] GotoIf("PJSIP/MyCompany-00002e59", "0?sendEmail") in new stack
    -- Executing [s@sub-send-obroute-email:2] NoOp("PJSIP/MyCompany-00002e59", "email notifications disabled..exiting.") in new stack
    -- Executing [s@sub-send-obroute-email:3] Return("PJSIP/MyCompany-00002e59", "") in new stack
  == Spawn extension (from-pstn, , 1) exited non-zero on 'PJSIP/MyCompany-00002e59'
    -- PJSIP/MyCompany-00002e59 Internal Gosub(sub-send-obroute-email,s,1(02420xxxxxx,2420xxxxxx,1,1722601401,,5511xxxxxxxx)) complete GOSUB_RETVAL=
    -- Channel PJSIP/MyCompany-00002e59 joined 'simple_bridge' basic-bridge <a93579b9-022e-467d-8d97-e125dc967caa>
       > 0x7f349c045b10 -- Strict RTP switching to RTP target address 200.xxx.xxx.xxx:8534 as source
    -- Channel PJSIP/223-00002e58 joined 'simple_bridge' basic-bridge <a93579b9-022e-467d-8d97-e125dc967caa>
       > 0x7f34a0066130 -- Strict RTP learning complete - Locking on source address 179.xxx.xxx.xxx:2236
    -- Channel PJSIP/223-00002e58 left 'simple_bridge' basic-bridge <a93579b9-022e-467d-8d97-e125dc967caa>
  == Spawn extension (macro-dialout-trunk, s, 28) exited non-zero on 'PJSIP/223-00002e58' in macro 'dialout-trunk'
  == Spawn extension (from-internal, 2420xxxxxx, 11) exited non-zero on 'PJSIP/223-00002e58'
[...]

I don’t know what is the difference between these calls. They use the same Trunk, the same Outbound Route, and the same Fone…

david551 · August 2, 2024, 7:58pm

The second call was connected and ended because one of the parties hung up.

The first call failed because the dial application, which you failed to include, either detected that the called entity was not callable (e.g. it wasn’t responding to connectivity tests). or the called entity signalled back that it was unable to service the call. As the logged text says that it got hangup cause 1, which means number does not exist, I would say it was the latter. Looking at the more complete log on the FreePBX forum, Mycompany is saying it does not know how to route calls to 024xxxxxxxx, although it is possible that it uses code 1 (or is sending 404 without a Reason header) for other reasons.

To go beyond that, one needs to know what the dialplan was trying to do, which means you need to return to the FreePBX forum, and you need to log any SIP exchange with the destination (by using “pjsip set logger on”, assuming that the destination is accessed through chan_pjsip.

When providing logs to them, take them from the asterisk full log, and include the complete call.

Anderson_Silvestre · August 28, 2024, 2:01pm

Thanks for the answer dude. And sorry to take too long to answer.
So I sent an email to my Telephone enterprise and they answered me today saying that the error was in the client’s telephone service, and they fixed the problem.
So… that’s it. Maybe the other numbers that I have some trouble with can be in the phone service.
And again thanks for trying to help me. In the Freepbx forum, I didn’t get any answer.

system · September 27, 2024, 2:01pm

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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