Couldn't make outgoing/incoming calls -SIP 486 Busy here err

Asterisk Asterisk Support
1

Hi team , Please try to help me ASAP .
we could not make out going calls and incoming calls in FreePBX server. Please find the below log file.

[2014-10-20 11:27:20] VERBOSE[2278][C-00000008] netsock2.c: == Using SIP RTP CoS mark 5
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:1] Macro(“SIP/401-0000000e”, “user-callerid,LIMIT,EXTERNAL,”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:1] Set(“SIP/401-0000000e”, “TOUCH_MONITOR=1413818840.14”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:2] Set(“SIP/401-0000000e”, “AMPUSER=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:3] GotoIf(“SIP/401-0000000e”, “0?report”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:4] ExecIf(“SIP/401-0000000e”, “1?Set(REALCALLERIDNUM=401)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:5] Set(“SIP/401-0000000e”, “AMPUSER=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:6] GotoIf(“SIP/401-0000000e”, “0?limit”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:7] Set(“SIP/401-0000000e”, “AMPUSERCIDNAME=Raj”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:8] GotoIf(“SIP/401-0000000e”, “0?report”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:9] Set(“SIP/401-0000000e”, “AMPUSERCID=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:10] Set(“SIP/401-0000000e”, “__DIAL_OPTIONS=Ttr”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:11] Set(“SIP/401-0000000e”, “CALLERID(all)=“Raj” <401>”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:12] GotoIf(“SIP/401-0000000e”, “0?limit”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:13] ExecIf(“SIP/401-0000000e”, “1?Set(GROUP(concurrency_limit)=401)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:14] ExecIf(“SIP/401-0000000e”, “0?Set(CHANNEL(language)=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:15] GosubIf(“SIP/401-0000000e”, “7?sub-ccss,s,1(from-internal,12142691314)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-ccss:1] ExecIf(“SIP/401-0000000e”, “0?Return()”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-ccss:2] Set(“SIP/401-0000000e”, “CCSS_SETUP=TRUE”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-ccss:3] GosubIf(“SIP/401-0000000e”, “0?monitor_config,1(from-internal,12142691314):monitor_default,1(from-internal,12142691314)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [monitor_default@sub-ccss:1] GotoIf(“SIP/401-0000000e”, “0?is_exten”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [monitor_default@sub-ccss:2] StackPop(“SIP/401-0000000e”, “”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [monitor_default@sub-ccss:3] Return(“SIP/401-0000000e”, “FALSE”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:16] GotoIf(“SIP/401-0000000e”, “1?continue”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (macro-user-callerid,s,30)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:30] Set(“SIP/401-0000000e”, “CALLERID(number)=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:31] Set(“SIP/401-0000000e”, “CALLERID(name)=Raj”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:32] Set(“SIP/401-0000000e”, “CDR(cnum)=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:33] Set(“SIP/401-0000000e”, “CDR(cnam)=Raj”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-user-callerid:34] Set(“SIP/401-0000000e”, “CHANNEL(language)=en”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:2] ExecIf(“SIP/401-0000000e”, “0 ?Set(CDR(accountcode)=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:3] Set(“SIP/401-0000000e”, “MOHCLASS=default”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:4] Set(“SIP/401-0000000e”, “_NODEST=”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:5] Gosub(“SIP/401-0000000e”, “sub-record-check,s,1(out,12142691314,)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:1] Set(“SIP/401-0000000e”, “REC_POLICY_MODE_SAVE=”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:2] GotoIf(“SIP/401-0000000e”, “1?check”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (sub-record-check,s,7)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:7] Set(“SIP/401-0000000e”, “__MON_FMT=wav”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:8] GotoIf(“SIP/401-0000000e”, “1?next”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (sub-record-check,s,11)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:11] ExecIf(“SIP/401-0000000e”, “0?Return()”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:12] ExecIf(“SIP/401-0000000e”, “0?Set(__REC_POLICY_MODE=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:13] GotoIf(“SIP/401-0000000e”, “0?out,1”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:14] Set(“SIP/401-0000000e”, “__REC_STATUS=INITIALIZED”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:15] Set(“SIP/401-0000000e”, “NOW=1413818840”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:16] Set(“SIP/401-0000000e”, “__DAY=20”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:17] Set(“SIP/401-0000000e”, “__MONTH=10”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:18] Set(“SIP/401-0000000e”, “__YEAR=2014”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:19] Set(“SIP/401-0000000e”, “__TIMESTR=20141020-112720”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:20] Set(“SIP/401-0000000e”, “__FROMEXTEN=401”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:21] Set(“SIP/401-0000000e”, “__CALLFILENAME=out-12142691314-401-20141020-112720-1413818840.14”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@sub-record-check:22] Goto(“SIP/401-0000000e”, “out,1”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (sub-record-check,out,1)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [out@sub-record-check:1] ExecIf(“SIP/401-0000000e”, “1?Set(__REC_POLICY_MODE=dontcare)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [out@sub-record-check:2] GosubIf(“SIP/401-0000000e”, “0?record,1(exten,12142691314,401)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [out@sub-record-check:3] Return(“SIP/401-0000000e”, “”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [12142691314@from-internal:6] Macro(“SIP/401-0000000e”, “dialout-trunk,2,12142691314,off”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:1] Set(“SIP/401-0000000e”, “DIAL_TRUNK=2”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:2] GosubIf(“SIP/401-0000000e”, “0?sub-pincheck,s,1()”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:3] GotoIf(“SIP/401-0000000e”, “0?disabletrunk,1”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:4] Set(“SIP/401-0000000e”, “DIAL_NUMBER=12142691314”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:5] Set(“SIP/401-0000000e”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:6] Set(“SIP/401-0000000e”, “OUTBOUND_GROUP=OUT_2”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:7] GotoIf(“SIP/401-0000000e”, “1?nomax”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (macro-dialout-trunk,s,9)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:9] GotoIf(“SIP/401-0000000e”, “0?skipoutcid”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:10] Set(“SIP/401-0000000e”, “DIAL_TRUNK_OPTIONS=Tt”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:11] Macro(“SIP/401-0000000e”, “outbound-callerid,2”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:1] ExecIf(“SIP/401-0000000e”, “0?Set(CALLERPRES()=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:2] ExecIf(“SIP/401-0000000e”, “0?Set(REALCALLERIDNUM=401)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:3] GotoIf(“SIP/401-0000000e”, “1?normcid”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (macro-outbound-callerid,s,6)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:6] Set(“SIP/401-0000000e”, “USEROUTCID=”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:7] Set(“SIP/401-0000000e”, “EMERGENCYCID=”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:8] Set(“SIP/401-0000000e”, “TRUNKOUTCID=2144463938”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:9] GotoIf(“SIP/401-0000000e”, “1?trunkcid”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (macro-outbound-callerid,s,14)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:14] ExecIf(“SIP/401-0000000e”, “1?Set(CALLERID(all)=2144463938)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:15] ExecIf(“SIP/401-0000000e”, “0?Set(CALLERID(all)=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:16] ExecIf(“SIP/401-0000000e”, “0?Set(CALLERID(all)=)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:17] ExecIf(“SIP/401-0000000e”, “0?Set(CALLERPRES()=prohib_passed_screen)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:18] Set(“SIP/401-0000000e”, “CDR(outbound_cnum)=2144463938”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-outbound-callerid:19] Set(“SIP/401-0000000e”, “CDR(outbound_cnam)=”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:12] GosubIf(“SIP/401-0000000e”, “0?sub-flp-2,s,1()”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:13] Set(“SIP/401-0000000e”, “OUTNUM=12142691314”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:14] Set(“SIP/401-0000000e”, “custom=SIP/ipcomms”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:15] ExecIf(“SIP/401-0000000e”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:16] ExecIf(“SIP/401-0000000e”, “0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:17] Macro(“SIP/401-0000000e”, “dialout-trunk-predial-hook,”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit(“SIP/401-0000000e”, “”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:18] GotoIf(“SIP/401-0000000e”, “0?bypass,1”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:19] ExecIf(“SIP/401-0000000e”, “1?Set(CONNECTEDLINE(num,i)=12142691314)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:20] ExecIf(“SIP/401-0000000e”, “1?Set(CONNECTEDLINE(name,i)=CID:2144463938)”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:21] GotoIf(“SIP/401-0000000e”, “0?customtrunk”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:22] Dial(“SIP/401-0000000e”, “SIP/ipcomms/12142691314,300,Tt”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] netsock2.c: == Using SIP RTP TOS bits 184
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] netsock2.c: == Using SIP RTP CoS mark 5
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] app_dial.c: – Called SIP/ipcomms/12142691314
[2014-10-20 11:27:20] VERBOSE[2278][C-00000008] chan_sip.c: – Got SIP response 603 “Declined” back from 64.154.41.158:5060
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] app_dial.c: – SIP/ipcomms-0000000f is busy
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] app_dial.c: == Everyone is busy/congested at this time (1:1/0/0)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:23] NoOp(“SIP/401-0000000e”, “Dial failed for some reason with DIALSTATUS = BUSY and HANGUPCAUSE = 21”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s@macro-dialout-trunk:24] GotoIf(“SIP/401-0000000e”, “0?continue,1:s-BUSY,1”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Goto (macro-dialout-trunk,s-BUSY,1)
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s-BUSY@macro-dialout-trunk:1] NoOp(“SIP/401-0000000e”, “Dial failed due to trunk reporting BUSY - giving up”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s-BUSY@macro-dialout-trunk:2] PlayTones(“SIP/401-0000000e”, “busy”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [s-BUSY@macro-dialout-trunk:3] Busy(“SIP/401-0000000e”, “20”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] app_macro.c: == Spawn extension (macro-dialout-trunk, s-BUSY, 3) exited non-zero on ‘SIP/401-0000000e’ in macro ‘dialout-trunk’
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: == Spawn extension (from-internal, 12142691314, 6) exited non-zero on ‘SIP/401-0000000e’
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: – Executing [h@from-internal:1] Hangup(“SIP/401-0000000e”, “”) in new stack
[2014-10-20 11:27:20] VERBOSE[5298][C-00000008] pbx.c: == Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/401-0000000e’

2

This looks like a FreePBX dialplan. FreePBX dialplans are supported at community.freepbx.org

However, your actual error is:

[2014-10-20 11:27:20] VERBOSE[2278][C-00000008] chan_sip.c: – Got SIP response 603 “Declined” back from 64.154.41.158:5060

Which means that the remote system considered you a valid user but wasn’t prepared to do what you asked it to do. You will need to ask them why.

3

After some hours of issue with calls , now automatically the freePBX working fine

4

[quote=“david55”]

[2014-10-20 11:27:20] VERBOSE[2278][C-00000008] chan_sip.c: – Got SIP response 603 “Declined” back from 64.154.41.158:5060

Which means that the remote system considered you a valid user but wasn’t prepared to do what you asked it to do. You will need to ask them why.[/quote]

The issue was fixed by your carrier.