I have a logical problem.
In out helpdesk we have 3 physical desktop phones but we have 15 operators.
Everybody will get an agent number like 6008.
If an operator start to work, the operator should log in as 6008 to phone2 and should take calls until the end of the worktime than log out. After this, 6004 should be log in to phone2 and work.
Is this way of working is possible?
How can I report that for example 6008 is online?
Thank you for your help!