One phone and multiple operators

Asterisk Asterisk Support
#1

Hello,
I have a logical problem.
In out helpdesk we have 3 physical desktop phones but we have 15 operators.

Everybody will get an agent number like 6008.
If an operator start to work, the operator should log in as 6008 to phone2 and should take calls until the end of the worktime than log out. After this, 6004 should be log in to phone2 and work.

Is this way of working is possible?
How can I report that for example 6008 is online?

Thank you for your help!
Peter

#2

Look at the AgentLogin application to log agents in and out of queues.

1 Like
#3

There’s something called hot-desking which you can achieve in Asterisk. Not sure if this what your looking for
http://www.asteriskdocs.org/en/2nd_Edition/asterisk-book-html-chunk/getting_funky.html

#4

As @johnkiniston made reference use Queue and dynamic members

#5

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