I am developing an emergency system where we have client calling after hours, and being transferred to technicians who are external to the site.
I currently have a plan set up that looks like
exten=>S,1,answer exten=>S,2,playback(holdtransfer) ;"please hold while we transfer you" exten=>S,3,Dial(ZAP/g2c/#######,30,m) ;requires # to confirm acceptance of call
What I would like is for the incoming call to be placed on hold, and the technician called, on answer, playback a menu of options, then on a certain choice (say 3) link the 2 calls together.
can anyone point me in the right direction for this?