We are trying to setup multiple line visual voicemail access along with multiple line presence for DPMA. Can anyone provide examples of how that would be configured. We have the lines appearing on the phone however the visual voicemail is only displaying the first line and the presence only allows us to change state for the first line (even though it shows a default state of available for the second line).
Thank you.
Sorry, I am new to this forum and tried editing my original message. And could not. So if replying to my own post to add information is an issue please extend a little grace.
I would appreciate any help that we could get regarding this post. I am adding configuration information in hopes that it will spur my original request.
Config in res_digium_phone
[101]
type=phone
network=2276
mac=000fd3d0cfe2
line=101
line=102
…
application=status-away
application=status-dnd
application=status-available
application=status-chat
application=status-xa
[101]
type=line
digit_map=[2-9]11|9[2-9]11|0.T4|90.T4|011xxxx.T4|9011xxxx.T4|0[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|9[0-1]xxxxxxxxxx|9[2-9]xxxxxxxxx|9[2-9]xxxxxx|[2-9]xxxxxxxxx|[1-9]x.T4
line_label=3075551212
mailbox=3075551212@voicemail
transport=udp
reregistration_timeout=900
registration_retry_interval=25
registration_max_retries=5
subscribecontext=1000_BLF
[102]
type=line
digit_map=[2-9]11|9[2-9]11|0.T4|90.T4|011xxxx.T4|9011xxxx.T4|0[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|9[0-1]xxxxxxxxxx|9[2-9]xxxxxxxxx|9[2-9]xxxxxx|[2-9]xxxxxxxxx|[1-9]x.T4
line_label=3075551213
mailbox=3075551213@voicemail
transport=udp
reregistration_timeout=900
registration_retry_interval=25
registration_max_retries=5
subscribecontext=1000_BLF
pjsip endpoint configuration
Endpoint: 101/3075551212 Not in use 0 of inf
…
mailboxes : 3075551212@voicemail
mwi_from_user : 3075551212
mwi_subscribe_replaces_unsolicited : no
Endpoint: 102/3075551213 Not in use 0 of inf
…
mailboxes : 3075551213@voicemail
mwi_from_user : 3075551213
mwi_subscribe_replaces_unsolicited : no
We are not using DPMA + XML but just DPMA to configure the phones.
I do get correct MWI for each line appearance. In testing I have left messages on both lines. When trying to listen to the second line appearance message, using the voicemail app, it only allows access/displays the message of the first line appearance. Not the second. And after listening to and deleting the first line appearance message the phone tells me that I have a message (MWI) on the second line however the voicemail app states that I have no new messages.
Any help would be appreciated. This specifically looks to be voicemail app related. And a possible/simple config issue?
The phone apps act only on the primary line (account) for the phone. They don’t act on any other accounts.
Thank you for the reply. We couldn’t find any documentation that stated that so we were not sure what behavior to expect. We’ll modify the expectation with our customer.
Regarding presence on the second line appearance. The phone is displaying presence independently against each line (so when we set away the first line changes presence but the second stays available - we’re not finding a way to select the second line to independently set it’s presence - or - to have the presence apply to all lines). Is there any related setting in the DPMA configs that would tell the phone to apply or make available presence on the second line appearance? Or does it fall under the same behavior as the apps? It is confusing to the customer since it is displaying uniquely on the phone and makes it appear as if that would be an option.
Thank you again.
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