Meetme issue

Asterisk Asterisk Support
1

Hi,

I have had my asterisk server running flawlessly for over a year now but recently switched to dynamic room allocation for my conf calls. The idea being that people can call up and create arbitrary meeting rooms/pins for additional security. Rather than making static room/pins publicly available.

In my tests all seems fine but occasionally I have noticed some people dial in and get put in to the wrong room, almost like the tones were read incorrectly. For example today I was in on a call that had three members from my company, and an external party coming on over ZAP. All 3 from my side were in room 5554 no problem. The external user somehow got put in room 55554, I asked them to redial and this time they got 555554.

I know that they pressed the correct buttons because I heard them via the cell phone on which I was holding the conversation to ask them to redial. I am certain in both cases that they dialled correctly.

When I switched back to static room allocation (rooms defined in meetme.conf and removed D option from meetme() app) things worked fine.

I am a little confused by this. Perhaps it is related to tone recognition ?

Asterisk version is 1.2.10, as a production system I would have to work a weekend to upgrade it - I will happily do so for a certain fix but it is not something I would like to try just to test.

It might be worth noting that I can call this system using my cell phone (fixed dtmf length I presume) and have no problems accessing any dynamic meeting room. Also something to note is that the remote caller phone system is using Snom 320 SIP phones, I have no idea what server/pbx though. Unfortunately I do not have a relationship with the calling company so as to ask them to test for me.

Help appreciated.

Ashley

2

Hi If the users are using desk phones make sure they are entering the numbers while hadsfree, As the tones can be echoed back

Ian

3

[quote=“ianplain”]Hi If the users are using desk phones make sure they are entering the numbers while hadsfree, As the tones can be echoed back

Ian[/quote]

Ian - that’s a very interesting point. I will try some tests around this. However, given that moving back to non-dynamic rooms didn’t help I suspect this may not be the problem. If it is though, is there a way to have * filter this? We have an ISDN with the proprietary hardware echo canceller.