Log agent that do not pick up a call

Asterisk Asterisk Support
1

Hello

Is there a way to log that an agent hasnt answered a call sent through a queue (either parsing the console, or dialplan way).
I’d like to know when agents dont answer while they’re free.

thanks

J.

2

Yes, checkout the RINGNOANSWER event found in the Queue Logs.

1 Like
3

Many thanks, this is exactly what I was looking for !