Listen for DTMF during voicemail prompts?

Hello all,

We’re going to be switching over to our new * system soon and my users have requested a feature that we currently use on our old system. Everyone had been instructed to, at the end of their VM greeting, allow people to press 0 to get back to the operator if their call was super-important and couldn’t wait for someone to get back to them. I tried doing this in *, but it seems that once * hands the call over to VM, it stops listening for DTMF tones.

Is this the expected behavior? And if so, is there a way to make this happen?



lookup operator=yes in voicemail.conf

This is what you are looking for.

Thanks for the reply, that is what I was looking for.

Just for anyone else that might happen upon this thread, you also need to define exten o (as in open) in your extensions.conf. When the VM system gets a 0 (as in 0 1 2 3) it skips to extension o.

See the wiki for more info: … +VoiceMail