We’re going to be switching over to our new * system soon and my users have requested a feature that we currently use on our old system. Everyone had been instructed to, at the end of their VM greeting, allow people to press 0 to get back to the operator if their call was super-important and couldn’t wait for someone to get back to them. I tried doing this in *, but it seems that once * hands the call over to VM, it stops listening for DTMF tones.
Is this the expected behavior? And if so, is there a way to make this happen?