Hey All, we are currently running Asterisk 1.8.3 along with FreePBX 18.104.22.168.
I am unsure if this is normal behavior or actually something not working correctly.
We have a number of queues with agents logging in and out through an API. They log into the queues when they start their shift and log out completely when they leave for the day.
The queues are set as Join Empty: NO & Leave When Empty: YES.
IE: If there are four agents logged in and all four of them are set on PAUSE, then any new caller trying to join that queue will be routed to whatever fail-over destination is set for that queue.
If this is normal behavior I would like to find a way around this, so that any caller can join the queue regardless of an agents PAUSE status, however, I would still like any callers to be failed over if all the agents happen to logout completely.