Asterisk version 188.8.131.52
FreePBX version 184.108.40.206
We have a large deployment of about 300 users. In the past we have always used rmemory call distribution in the queue but now have need for “fewestcalls” distribution. The issue is that every time we apply settings in freepbx, the agent totals reset which obviously affects call distribution. We apply settings throughout the day hiring and firing and moving departments so we must find a way to keep this information until midnight when we run a “queue reset stats” via cron job. So ultimately we need the number of answered calls to not be reset per agent when apply settings is selected in FreePBX. It seems the queue total completed/abandoned statistics are keeping but the answered calls per agent are not. We have searched many sites and found no information on this which I find surprising.