IVR responding

Asterisk Asterisk Support
1

Hi
i have asterisk IVR which include main menu and options it is going well by softphone test for all options it navigates to any selection submenu when i connected it with telcom company it is work but not every thing going well ,
the problem appeare when i want to press a key to navigate to submen some times it respond and
somtimes it not , so i dont no what is the problem

even the cli doesnt show me my selection when i press a key

i m using asterisk with redhad 5 ,dahdi and digium card TE220

my configuration is
system.conf

Span 1: TE2/0/1 “T2XXP (PCI) Card 0 Span 1” (MASTER) HDB3/CCS

span=1,1,0,ccs,hdb3

termtype: te

bchan=1-15,17-31
dchan=16
echocanceller=mg2,1-15,17-31

Span 2: TE2/0/2 “T2XXP (PCI) Card 0 Span 2” HDB3/CCS

span=2,2,0,ccs,hdb3

termtype: te

bchan=32-46,48-62
dchan=47

any one help me please

2

Hi albahri,

I am not exactly sure what is the issue, but it seems that there is issue with dtmf setting in your chan_dahdi.conf file

you can play around with relaxdtmf in your chan_dahdi.conf

sohaib Khan

3

thanks soheb for replay

my problem is dtmf ignore '1’
some times it read my input and ther other it is ignoring the input
when it recieve the input it

my dtmt log
[Mar 24 22:31:11] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:11] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:11] DTMF[30673] channel.c: DTMF end ‘1’ received on DAHDI/30-1, d$
[Mar 24 22:31:11] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 22:31:16] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:16] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:16] DTMF[30673] channel.c: DTMF end ‘1’ received on DAHDI/30-1, d$
[Mar 24 22:31:16] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 22:31:20] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:20] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:20] DTMF[30673] channel.c: DTMF end ‘1’ received on DAHDI/30-1, d$
[Mar 24 22:31:20] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 22:31:25] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:25] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:25] DTMF[30673] channel.c: DTMF end ‘1’ received on DAHDI/30-1, d$
[Mar 24 22:31:25] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 22:31:30] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:30] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:30] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 22:31:59] DTMF[30673] channel.c: DTMF begin ‘1’ received on DAHDI/30-1
[Mar 24 22:31:59] DTMF[30673] channel.c: DTMF begin ignored ‘1’ on DAHDI/30-1
[Mar 24 22:31:59] DTMF[30673] channel.c: DTMF end ‘1’ received on DAHDI/30-1, d$
[Mar 24 22:31:59] DTMF[30673] channel.c: DTMF end accepted without begin ‘1’ on$
[Mar 24 22:31:59] DTMF[30673] channel.c: DTMF end passthrough ‘1’ on DAHDI/30-1
[Mar 24 23:38:23] DTMF[30792] channel.c: DTMF begin ‘1’ received on DAHDI/2-1
[Mar 24 23:38:23] DTMF[30792] channel.c: DTMF begin ignored ‘1’ on DAHDI/2-1
[Mar 24 23:38:23] DTMF[30792] channel.c: DTMF end ‘1’ received on DAHDI/2-1, du$
[Mar 24 23:38:23] DTMF[30792] channel.c: DTMF end passthrough ‘1’ on DAHDI/2-1
[Mar 24 23:38:31] DTMF[30792] channel.c: DTMF begin ‘1’ received on DAHDI/2-1
[Mar 24 23:38:31] DTMF[30792] channel.c: DTMF begin ignored ‘1’ on DAHDI/2-1
[Mar 24 23:38:31] DTMF[30792] channel.c: DTMF end ‘1’ received on DAHDI/2-1, du$
[Mar 24 23:38:31] DTMF[30792] channel.c: DTMF end accepted without begin ‘1’ on$
[Mar 24 23:38:31] DTMF[30792] channel.c: DTMF end passthrough ‘1’ on DAHDI/2-1
[Mar 25 10:20:31] DTMF[32455] channel.c: DTMF begin ‘3’ received on DAHDI/8-1
[Mar 25 10:20:31] DTMF[32455] channel.c: DTMF begin ignored ‘3’ on DAHDI/8-1
[Mar 25 10:20:31] DTMF[32455] channel.c: DTMF end ‘3’ received on DAHDI/8-1, du$
[Mar 25 10:20:31] DTMF[32455] channel.c: DTMF end passthrough ‘3’ on DAHDI/8-1

4

Ignoring the begin is not a problem. Also, this indicates correct decoding, so your problem is more subtle than it seemed.

5

thanx david

i m still looking for way