I have been posting on here for a while so i am not a first time poster, sadly though since the change over to the new Forums i have lost my old user name and also my old Nic, nothing i do gets be back into the Forums using my previous login details.
Firstly i have to point out, that the system i am referring to below is a Live production system that is currently handling many calls per minute and is working relatively fine.
Currently we have an IVR setup using our own voice prompts, they are in .WAV format and have been recorded in house, the files were recorded as per what * supports, so i can illuminate this as being a problem, and the fact that they are working fine as well.
What the issue is, when someone calls into our server (E-1) which is then passed onto the Main server (SIP Interconnection Over the CAT5-E Cable through a CISCO Switch) which is where the IVR system is located, they are presented with the IVR and the Voice prompts.
However i am being faced with a large number of calls from customers advising me of the following;
They are unable to interrupt the voice prompt properly, sometimes there is a delay in the Interruption, sometimes it just wont allow for the Interruption.
Sometimes it does not pick up on all the digits that are being pressed and therefore is unable to carry out the required task cause the number is either invalid or not correct.
This is becoming a huge problem for me as we have tried just about everything we can think of at this stage, somethings work in a small way whilst other things don’t.
I am at the point where i just cant trust the * box to handle such a task and thinking of just purchasing an entirely different system to do the IVR system, however this just does not make sense, this is too trivial of a problem for it to not be solved, i mean withe everything * can handle i cant see why this it cant
I would dearly appreciate anyones advise or assistance on this issue, we are thinking of upgrading to Version 1.4 but i wont do that until i am satisfied that major problems are not going to destroy a deployment of the upgrade and bring our systems down, however though i am not even sure if Version 1.4 of * has any marginal improvements on this problem.
I look forward to your replies and i wish to thank you in advance for those who do.