I’m working for a italian direct insurance.
We want to include the chance to enter the data of the credit card through a self-service IVR (via DTMF).The service should not include other features.
There are an estimated 120,000 calls per year with a daily average of 40 and a maximum of 60.
I need to know if exists something “already done product” or if someone have an experience in these topics. At present we are using a third part payment platform (Gestpay) for the credit card payments. We want to continue to use this platform.