I’ve been working on putting together a click to call function for my call center. Currently our employees are viewing records thru a webpage that is pulling data from a mySQL database. Employees all have x-lite installed on there pc’s and they must physically dial the number they see on the screen. I want to add a button to the current screen which they can simply click and have the number dialed for them. Problem I’m having is that the click to call functions I’ve seen all have it to where the program must first call the employees phone then call the number listed. Is there anyway to have the call immediatly generated from the soft phone as if the agent were typing it in their self?
Have you looked at mozphone for firefox ? it can do this.