How to provide "Ringing Tone" and "Busy Tone" for queues?

Asterisk Asterisk Support
1

Hello all,

I have a system with the following problem, when all agents are busy in my queue, new callers joining the queue get the ringing tone (moh). I have few agents who usually spend a lot of time on a call and people complain that we don’t answer their calls yet all our agents are usually busy.

I would like to to provide the following:

  1. Play the caller a busy message when all my agents are busy as a notification

  2. Play them a ringing tone when an agent is available to answer there calls

Currently the only I option I know is customize the moh. Is it possible to achieve the above. If so how can I achieve this. What feature do I need to configure to enable it?

I am using asterisk 11 for my set up.

Thank you in advance

2

<option name="R"> <para>Ring instead of playing MOH when a member channel is actually ringing.</para> </option>

3

[quote=“david55”] <option name="R"> <para>Ring instead of playing MOH when a member channel is actually ringing.</para> </option> [/quote]

This looks like XML. How am I supposed to use this?

4

It means that when you’re calling the Queue() application, that you should pass in the ‘R’ option.