*CLI> show queue
CustServ has 0 calls (max unlimited) in ‘roundrobin’ strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
SIP/1001 with penalty 1 (dynamic) (Unavailable) has taken no calls yet
No Callers
FYI, my SIP/1001 is currently hotdesking on station 5001. When i sign into CustServ queue, status Unavailable due to SIP/1001 do not register on any softphone.
SIP/1001 is not defined in agent.conf, I login into the queue by DAC.
How can I manually set the SIP/1001 status from Unavailable to Available/Not in use?
I am doing a hotdesking + queue. After I use extension 1001 to hotdesk on station 5001, I add SIP/1001 into the queue, but then the status of this member SIP/1001 is unavailable. It can’t receive any calls although it has already logged into the queue.
In this case, station 5001 is registered on the softphone, but not extension 1001.
So, I wish to enable the member status to become “Available” from “Unavailable”, but I can’t find any predefined function and solution online.
The states reflect the state of the connection to the phone. You cannot fake them.
To get full phone state tracking, you need to enable qualify. However, the difference is between unknown and available, in that case. Unavailable will either mean unregistered, or possibly that is not responding to the OPTION packets being sent by qualify.
David55, static host is not applicable on my case as I am working on hotdesking.
I have figured out an alternative way to complete the hotdesking by deleting the previous database record without knowing the key of the database. If you want the solution, I will post it here.