My custom variables.
User extension => SIP/1001
Station => 5001
Queue name => Helpdesk, with queue numer 3000
Softphone = XLite
Currently, I have a hotdesk system and a queue system. They both work fine separately.
When I log into station 5001 with SIP/1001, whoever dial 1001 will be routed to the station 5001 and rings.
However, due to unregistered SIP/1001 on XLite, the member status of SIP/1001 in the Helpdesk queue = Unavailable.
When other users dial 3000, station 5001 with SIP/1001 logged in won’t ring.
There is no problem if SIP/1001 is registered on the softphone.
The queue is as below:
[ul]Helpdesk has 0 calls (max unlimited) in ‘roundrobin’ strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 0s
SIP/1001 with penalty 1 (Unavailable) has taken no calls yet
Any method to make the member SIP/1001 status to become “not in use” or “available”?
Thanks in advance.