I m having asterisk installed and working fine. For the inbound calls, agents are answering the call. And putting the call on hold. But after some time the agent forget that he has put the caller on hold. Is there any mechanism in asterisk by which we can make the timeout on hold calls. Or after some time asterisk makes call back, so that the agent come to know that the call is on hold and can again continue with agent ?
Agents are so busy that they forget that they put a call on hold. So, I want to resolve this by any mechanism.
Will you please give any suggestion ?