I have a doubt about how to get in a middle of a conversation between two persons. I mean this: we have a callcenter/heldesk on my company and we have 4 people answering the calls. I’m a supervisor and sometimes, i need to get into some conversations do help the guy to solve some problems. How can i dot that ? How can i “catch” a call during the conversation between this two people ? I mean, with this, three people will be on the conversation.
PS: sorry about my english. I don’t speek it very well !!!