I really need your support on this particular issue. I have set up my asterisk machine and i am testing out a setup that can be used in a call center. I have configured the queues.conf, agents.conf, sip.conf, extensions.conf. At present agents can log-in and also calls are coming and also distributed among agents.
But my major challenge is that when agents log-in the music on hold starts playing and when a calls comes in it will not ring out on my SIP client instead, the music is silenced as a means to indicate that a call as just come in.
Please can someone help me on how i can make the SIP client indicate by ringing so that the agent can know that a call as come in.