Hi. I have a call center on asterisk 11v. I use a queue with holdtime = yes. and announce-frequency=15. That works, I mean I hear hold time announcement but only after 1 minute. During the first 1 minute, there is only ‘thank you’ audio and after a minute there are also hold time announcements. I want it to be in the first 1 minute too. What can I do about that?
Play back hold time just before entering the Queue() ?
Check out the QUEUEHOLDTIME variable here:
The trade-off is that if you spend time playing average hold time to a caller before putting them in the queue, then agents who might be available will not be able to get those calls until after the playback. (Extra dial plan to check that situation would also be advised.)