HELP with Incoming Broadvoice Trunk

I have outgoing calls working on the BV trunk, but no incoming… calling the BV # I get the BV recording for user not available. I see some sip messages hit the server, but the call does not complete. Incoming rule has all unmatched calls from this trunk going to either main voicemenu or an extension, neither work. It’s like I don’t have the trunk configured properly to rout the call.

any help…??


anyone have an idea?

Do you have a register statement in your sip.conf ? If yes please post. Also are you behind NAT ?


Also, outbound calls do work on this trunk… very odd… This trunk works fine on a different platform with Asterisk@home instead of AsteriskNow

The server is behind a router, private IP side is typical

External phones on the public network seem to work fine from phone to phone (SIP)

I didn’t see a place to put the internal IP/ external IP like on the old software.

Anyone have this working?

same problem here.

behind nat but I can work perfectly using x-lite inside the same network as asterisk, but asterisk isn’t receive calls from my provider.

Any idea?

I have a same problem and this is what I did it may not be a proper fix but you can get it working.

In my users.conf I entered the incoming number like


in extensions.conf the call hits this macro

; Standard extension macro:
; ${ARG1} - Extension (we could have used ${MACRO_EXTEN} here as well
; ${ARG2} - Device(s) to ring

exten => s,1,Dial(SIP/6002&IAX2/6003,20) ; Ring the interface, 20 seconds maximum
;exten => s,1,Dial(${ARG2},20) ; Ring the interface, 20 seconds maximum

I comment out ;exten => s,1,Dial(${ARG2},20) and force it to call my internal extensions namely 6002 and 6003.

In asteriskNow the call flow some how keeps going to [macro-stdexten]; then it dials ARG2, here you need to force it to dial your extension.