Help to eliminate a sidetone?

Asterisk Asterisk Support
1

hi there im just a newbie here and i need some help from all of you guys…

we have a problem on our network we are using welltech products…

our problem is and its our 1st encouter that one of our client experience a noise on the phone after we install it. the said noise was a choppy, distorted and has an echo. when a caller calls they usually hear the said noise but the caller has no problem on their side. for me i think this is a sidetone and i read some post here is the 1st thing to check is the cable 2nd and last is the hardware…

thanks for the help…

2

This isn’t side tone. Side tone is when you deliberately feed back some of the undelayed input to stop people shouting because they can’t hear their own voice.

(The possible confusion is that there was a thread recently where someone had too much side tone.)

3

Could be… hardware… echo-cancellation going nuts, crappy codecs, bad bandwidth… Could be just about anything.

We’re going to need a hardware profile and a list of thing you’ve checked.