Hello everyone. I need help in creating a time condition for an inbound route to allow calls to forward to IVR outside business hours. I have the routing part working however after friday, when saturday comes it passes calls to the queue and thus the party on the phone hears ringing. I need help specifying the weekend part on time conditions starting Friday at 5pm it will forward to my afterhours IVR until monday at 9AM.
Any help would be appreciated as I know this is a simple configuration… But no luck, im just not informed =)
Thanks so much