H extension is not called if the call is transfered

Asterisk Asterisk Support
1

Hi

Is there a way to call the h extension if a call is transferred(by pressing the # key). My scenario is when a Customer call is accepted by our agent(agent 7074) and is transferred to a queue(TEST2) based on the logs below it calls the context from-internal however my h extension in that context is not called.

Is there a way to call a h extension Thanks for the help

Here is a sample log of the scenario

-- Executing [1@TEST_IVR:3] Queue("SIP/9000-00000019", "TEST1|Tt|||300") in new stack
-- Music class default requested but no musiconhold loaded.
-- outgoing agentcall, to agent '7074', on 'Local/7074@from-internal-70ad,1'
-- Executing [7074@from-internal:1] Dial("Local/7074@from-internal-70ad,2", "SIP/7074||rt") in new stack
-- Called 7074
-- Agent/7074 is ringing
-- SIP/7074-0000001a is ringing

[Jun 22 09:43:39] WARNING[21993]: channel.c:3325 set_format: Unable to find a codec translation path from 0x4 (ulaw) to 0x100 (g729)
[Jun 22 09:43:39] WARNING[21993]: channel.c:3325 set_format: Unable to find a codec translation path from 0x4 (ulaw) to 0x100 (g729)
– SIP/7074-0000001a answered Local/7074@from-internal-70ad,2
– Agent/7074 answered SIP/9000-00000019
== Begin MixMonitor Recording SIP/9000-00000019
== Spawn extension (from-internal, 7074, 1) exited non-zero on ‘Local/7074@from-internal-70ad,2’
– Music class default requested but no musiconhold loaded.
– <Agent/7074> Playing ‘pbx-transfer’ (language ‘en’)
– Executing [5555@from-internal:1] Queue(“SIP/9000-00000019”, “TEST2|rt|||1200”) in new stack
– outgoing agentcall, to agent ‘7127’, on ‘Local/7127@from-internal-77fb,1’
– Executing [7127@from-internal:1] Dial(“Local/7127@from-internal-77fb,2”, “SIP/7127||rt”) in new stack
– Called 7127
– Agent/7127 is ringing
– SIP/7127-0000001b is ringing
[Jun 22 09:43:52] WARNING[21995]: channel.c:3325 set_format: Unable to find a codec translation path from 0x4 (ulaw) to 0x100 (g729)
[Jun 22 09:43:52] WARNING[21995]: channel.c:3325 set_format: Unable to find a codec translation path from 0x4 (ulaw) to 0x100 (g729)
– SIP/7127-0000001b answered Local/7127@from-internal-77fb,2
– Agent/7127 answered SIP/9000-00000019
== Spawn extension (from-internal, 7127, 1) exited non-zero on ‘Local/7127@from-internal-77fb,2’
== Spawn extension (from-internal, 5555, 1) exited non-zero on ‘SIP/9000-00000019’
== MixMonitor close filestream
== End MixMonitor Recording SIP/9000-00000019

Here is the context config

[from-internal]

exten => _7XXX,1,Dial(SIP/${EXTEN},rt)
exten => _7XXX,n,Hangup()

exten => 5555,1,Queue(TEST2,rt,1200)
exten => 5555,n,Hangup()

exten => h,1,NoOp(${CDR(dstchannel):6})

2

Hi

able to resolve the problem myself :smile:) seems that i was issuing the reload command on a different server sorry for the trouble :laughing: