GSwave, Asterisk and NATTING

Good Day,

I’ve taken over an asterisk server running on ver FreePBX 14.0…
I’ve been tasked with allowing our staff to have their cellphones connect to the server with a sip client.
I’ve forwarded a port on the firewall(mikrotik) to 5060 on the server. I’ve also allowed told the firewall(mikrotik) to dnat the RTP ports 10000 - 20000 to the asterisk server as well.

I am able to connect to the asterisk server via GS WAVE app on my phone. This phone is going via the internet. However, when I dial one of the internal extensions, I can hear it ring but no actual voice is carrying over from either side.

I’ve checked everything on the firewall and I can’t see any limitations. Calls work fine between the various departments inside the company. It’s just when the extension is located on the internet and calling inside the company is there a complication.

What can i check, how can I enable a debug on the log files. I would really appreciate some help.

Kind regards
Duane

mikrotik sip alg turned off?

thats is the first place to check

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Hi Ben,

Thank you for responding so quickly. I didn’t think to check on that, but I’ve just logged on now

The ports are closed from what I can see

Kind regards
Duane

do you have registration ?you mention yes
outgoing calls work ?
is the phone responding try to use a sniffer
which pjsip or chan sip it listen 2 different ports

i’m just trying to think what could be wrong

Hi Ben,
Sorry let me clarify properly.

The asterisk server is working properly. We can make outgoing calls over sip trunks provided by our Internet Service Provider.
The asterisk server is located on a VLAN and all the extensions on the local network are working and voice is running perfectly through the local LAN subnets.

I’ve recently been asked to allow that our staff can connect via their cellphones to the asterisk server via a SIP app on their phones, in this case I’ve used GS WAVE as the test application. That works properly, I’ve been in the LAN with the GS WAVE and it works like a dream, i can call the local extensions and everything goes through perfectly as well.

So I’ve forwarded port 6060 (external mikrotik router) to 5060 on the asterisk box, and fired up GS Wave again on my cellphone from my house. It connects successfully to the asterisk server, however now when I make a call on GS wave from my house I can hear it ring at the respondent’s desk. But no audio comes through. I still think it’s something to do with the RTP’s, but I’m honestly drawing a complete blank. I’ve checked the router more than twelve times and the packet process should be working perfectly.

maybe something is blocked from your house the cellphone blocks 5060? the router in your house ? sip alg is the biggest culprit most of the time from my experience.
try running sngrep to see where stuff are getting stuck

I’d advise against translating the Asterisk port number, although I’d expect it to break at the timeout point for ACKs, not at the start of audio. I’d advise running the whole of Asterisk (chan_sip), or the endpoint(?) (chan_pjsip), directly on the non-standard port number.

For the audio, you will need to forward Asterisk’s RTP port range untranslated, or have the router rewrite the SDP.