I have some problem with Softphones.
- Using Eyebeam.
Using eyebeam whats my problem is :
when the agent logged in it will enter in to a queue that i’ve created.
in sip.conf i mentioned allow= ulaw and allow=alaw.
But i eyebeam display i saw the codec automatically changed in DVI4 Codec. it was ulaw when the agent logged in. i dont know how itz changed into DVI4. After that there is no sound either mic or headphone. i have changed softphone codec to ulaw and alaw. the remaining codec disabled in eybeam including DVI4.
How can i stop that in my softphone. is there any option in softphone ?
Here what happened is if i dial manually through xlite. no mic volume. caller cant hear my voice. but i can hear his voice. i checked using windows recording feature, it’s recording. but i dont know why ?
- using Zoiper.
Working fine everything.
ASterisk version : 1.4.30
Dahdi complete : 2.2.1
card : ATCOM telephonic card
Also one problem i found is my client have 300 seats. So they are using cc-boot (like thin-client)))).
Is it because of this.