E911 only sending extension and not full number

Asterisk Asterisk Support
1

Hey guys,

I’ve inherited some asterisk systems and have an issue within an office that I can’t figure out. When dialing 911 the call hangs up right after hitting send. I did a pcap and found it’s sending a 4 digit extension instead of the full number. No other office does this.

Any ideas on how to force it to send the full 10 digit number?

Thanks,

2

Capture the output of your Asterisk Console on a Good call and on a Bad call, Compare them and see what’s different.

3

Asterisk will forward the incoming caller ID by default. If you want to send something different, you need to set CALLERID(num), possibly by prefixing its incoming value.