Dynamic Queue Agents Show in call and Not in Use at the same time

Asterisk Asterisk Support
1

Asterisk 18.17.1

I noticed my queue members are showing as in call and not in use at the same time when answering a queue call. I looked up previous posts but didn’t see anything that helped me. Any ideas?

Not on call:

Phil V (Local/55555@from-queue/n from hint:55555@ext-local) (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 132 secs ago) (login was 8937 secs ago)

On queue call:

Phil V (Local/55555@from-queue/n from hint:55555@ext-local) (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 1 calls (last was 4212 secs ago) (login was 8493 secs ago)
2

This can happen if the call is transferred, or if the hint does not reflect the actual dialed target.

3

The extensions do have a FMFM to off-PBX phones (1NXXNXXXXXX#), but this issue has not come up before. I will review the queue settings.

4

FMFM is not an Asterisk construct.

5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.