Asterisk Queue Status always shows "Not IN use"

Asterisk Asterisk Support
1

Dear All,

We have asterisk 11.12. The agents are used to login using Addqueuemember function.

Asterisk not at all updating the whether the Agent is ringing, in use …etc. Even in the Asterisk AMI queuestatus also saying like this. Sometimes it shows how many calls attended by agents.

It showing correctly if the agent in pause or not pause. But the agents are receiving calls :frowning:

MCI-IVR-NODE-1*CLI> queue show 501
501 has 23 calls (max unlimited) in ‘rrmemory’ strategy (809s holdtime, 153s talktime), W:0, C:9, A:107, SL:0.0% within 15s
Members:
SIP/8216 (ringinuse enabled) (dynamic) (Not in use) has taken 3 calls (last was 86 secs ago)
SIP/8273 (ringinuse enabled) (dynamic) (paused) (Not in use) has taken no calls yet
SIP/8223 (ringinuse enabled) (dynamic) (paused) (Not in use) has taken no calls yet
SIP/8230 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8220 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8248 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8238 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8265 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8235 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8215 (ringinuse enabled) (dynamic) (paused) (Not in use) has taken no calls yet
SIP/8239 (ringinuse enabled) (dynamic) (Not in use) has taken 6 calls (last was 10 secs ago)
SIP/8272 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
SIP/8266 (ringinuse enabled) (dynamic) (Not in use) has taken no calls yet
Callers:
1. SIP/STC-SIP-000001e0 (wait: 10:59, prio: 0)
2. SIP/STC-SIP-00000210 (wait: 7:36, prio: 0)
3. SIP/STC-SIP-0000021f (wait: 7:30, prio: 0)
4. SIP/STC-SIP-00000227 (wait: 7:09, prio: 0)
5. SIP/STC-SIP-0000023c (wait: 6:28, prio: 0)
6. SIP/STC-SIP-00000255 (wait: 4:58, prio: 0)
7. SIP/STC-SIP-0000025d (wait: 4:54, prio: 0)
8. SIP/STC-SIP-00000277 (wait: 3:55, prio: 0)
9. SIP/STC-SIP-00000271 (wait: 3:14, prio: 0)
10. SIP/STC-SIP-00000284 (wait: 3:03, prio: 0)
11. SIP/STC-SIP-0000027d (wait: 2:58, prio: 0)
12. SIP/STC-SIP-00000294 (wait: 2:51, prio: 0)
13. SIP/STC-SIP-0000029b (wait: 2:41, prio: 0)
14. SIP/STC-SIP-0000029d (wait: 1:52, prio: 0)
15. SIP/STC-SIP-000002a3 (wait: 1:48, prio: 0)
16. SIP/STC-SIP-000002a4 (wait: 1:36, prio: 0)
17. SIP/STC-SIP-000002bd (wait: 1:24, prio: 0)
18. SIP/STC-SIP-000002ad (wait: 1:07, prio: 0)
19. SIP/STC-SIP-000002c2 (wait: 0:48, prio: 0)
20. SIP/STC-SIP-000002d0 (wait: 0:32, prio: 0)
21. SIP/STC-SIP-000002c3 (wait: 0:25, prio: 0)
22. SIP/STC-SIP-000002ca (wait: 0:09, prio: 0)
23. SIP/STC-SIP-000002cd (wait: 0:01, prio: 0)

Thanks,
Ashik

2

You need to enable call limits.

3

Thanks for reply.

After a long search we found from asterisk log that [Aug 3 15:15:59] WARNING[15295] tcptls.c: Accept failed: Too many open files

So that we increased /etc/security/limits.conf hard and soft limits.

ithubinfo.blogspot.com/2013/07/h … e-and.html

we faced problem that after applying the above setting it was not reflected in asterisk process file limits.

To check particular process file limits.

/proc//fd or /proc//limits

So that we added ulimit -n unlimited in /etc/init.d/asterisk daemon script.

Now things are stable.

Thanks,
Ashik